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01788 568752

9 Somers Road,
Rugby,
Warwickshire,
CV22 7DB

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Home > About > Meet the Team

Meet the Team

Meet our engineers and supporting team based in Rugby and Cornwall.

DirectorsManagersSurveyorsSenior EngineersEngineersElectriciansApprenticesCustomer SupportIn Memory

Directors

Lincoln Smith
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Lincoln Smith

Managing Director
Lincoln Smith

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial director

Hilary Smith

Financial director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Management

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Tom Horne

Service Manager

Tom Horne

Service Manager

Tom is responsible for managing our service and repair engineers.

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Tom Grant

Installation Manager

Tom Grant

Installation Manager

Tom manages all of the installation teams.

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Paul Reid

Service Partner Manager

Paul Reid

Service Partner Manager

Paul is responsible for the service and repair engineers working with our commercial partners.

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Paul Webb

Fleet Manager

Paul Webb

Fleet Manager

Paul looks after the fleet of vans and all the maintenance that bring.

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Joanne Jupp

Office Manager

Joanne Jupp

Office Manager

Joanne manages the office team daily.

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Lee Burton

Parts Manager

Lee Burton

Parts Manager

Lee manages all the incoming and outgoing parts, stock and repair quotations.

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Terri-Anne Smith

Financial Manager

Terri-Anne Smith

Financial Manager

Terri-Anne is responsible for the company’s finances along with Hilary.

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Shaun Munn

Electrical Manager

Shaun Munn

Electrical Manager

Shaun is the electrical manager and manages the electrical team.

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Mark Shimwell

Custom Build

Mark Shimwell

Custom Build

Mark has been in the building trade for over 40 years and runs everything to do with Custom Build

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Tony Peck

Custom Heat Devon & Cornwall

Tony Peck

Custom Heat Devon & Cornwall

Tony is responsible for the work carried out in Devon & Cornwall including service, maintenance and installation of most plumbing and heating work.

Surveyors

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Tom Price

Surveyor and Design

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems.

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Sam Colley

Surveyor and Projects

Sam Colley

Surveyor and Projects

Sam is responsible for quotations of new project work.

At Custom Heat we stick to what we do best, delivering a first class job and service that gives customers peace of mind every time.
Lincoln Smith Managing Director
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Robert Poynter

Custom Electric Surveyor

Robert Poynter

Custom Electric Surveyor

Robert works on the quoting of our electrical work.

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Mark Shimwell

Custom Build

Mark Shimwell

Custom Build

Mark has been in the building trade for over 40 years and runs everything to do with Custom Build

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Tony Peck

Custom Heat Devon & Cornwall

Tony Peck

Custom Heat Devon & Cornwall

Tony is responsible for the work carried out in Devon & Cornwall including service, maintenance and installation of most plumbing and heating work.

Senior Engineers

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Darren Pimlott

Senior Installation Engineer

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

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Ian Haynes

Senior Service Engineer

Ian Haynes

Senior Service Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for over 30 years.

Engineers

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Tynan Jones

Installation & Service Engineer

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

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James Edgar

Service & Breakdown Engineer

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

I’ve been part of the Custom Heat family since 1995 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after so many years, I’m proud to be part of Custom Heat.
Darren Pimlott Plumbing & Heating Engineer
Join the team
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Craig Alcock

Service & Breakdown Engineer

Craig Alcock

Service & Breakdown Engineer

Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Andrew Green

Service & Breakdown Engineer

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Jordan Finch

Service & Breakdown Engineer

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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James Moody

Installation Engineer

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

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William Simpson

Gas & Oil Engineer

William Simpson

Gas & Oil Engineer

William is a qualified gas and oil engineer for installation and service work.

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Callum Catlling

Service Engineer

Callum Catlling

Service Engineer

Callum is responsible for the service of our customers central heating boilers.

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Pat Duggan

Service Engineer

Pat Duggan

Service Engineer

Pat is responsible for the service of our customers central heating boilers.

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Graeme Welford

Service Engineer

Graeme Welford

Service Engineer

Graeme is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Erroll Cornwall

Service Engineer

Erroll Cornwall

Service Engineer

Erroll is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Cezary Goman

Service Engineer

Cezary Goman

Service Engineer

Cezary is responsible for the service of our customers central heating boilers.

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Dave Reilly

Service Engineer

Dave Reilly

Service Engineer

Dave is responsible for the service of our customers central heating boilers.

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Jovan Rama

Installation Engineer

Jovan Rama

Installation Engineer

Jovan is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Pritpal Matharo

Service Engineer

Pritpal Matharo

Service Engineer

Pritpal is responsible for the service of our customers central heating boilers.

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Kris Butlin

Installation Engineer

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Martin Mead

Installation Engineer

Martin Mead

Installation Engineer

Martin is responsible for installation of our customers central heating boilers, radiators and hot water systems.

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Russell Wagg

Service Engineer

Russell Wagg

Service Engineer

Russell is responsible for the servcie of our customers central heating boilers, radiators and hot water systems.

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Adam Luton

Service & Breakdown Engineer

Adam Luton

Service & Breakdown Engineer

Adam is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Gareth Lawton

Installation Engineer

Gareth Lawton

Installation Engineer

Gareth is responsible for installation of our customers central heating boilers and systems.

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Dylan Walsh

Installation Engineer

Dylan Walsh

Installation Engineer

Dylan is responsible for installation of our customers central heating boilers and systems.

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Gavin Bonner

Installation Engineer

Gavin Bonner

Installation Engineer

Gavin is responsible for installation of our customers central heating boilers and systems.

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Simon Hollingworth

Installation Engineer

Simon Hollingworth

Installation Engineer

Simon is responsible for installation of our customers central heating boilers and systems.

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Richard Kilgour

Installation Engineer

Richard Kilgour

Installation Engineer

Richard is responsible for installation of our customers central heating boilers and systems.

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Simon Scarfe

Service & Breakdown Engineer

Simon Scarfe

Service & Breakdown Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Shane Blakemore

Installation Engineer

Shane Blakemore

Installation Engineer

Shane is responsible for installation of our customers central heating boilers and systems.

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Patrick Moran

Installation Engineer

Patrick Moran

Installation Engineer

Patrick is responsible for installation of our customers central heating boilers and systems.

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Matthew Dean

Installation Engineer

Matthew Dean

Installation Engineer

Matthew is responsible for installation of our customers central heating boilers and systems.

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Bradley Brooke

Installation Engineer

Bradley Brooke

Installation Engineer

Bradley is responsible for installation of our customers central heating boilers and systems.

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Dariusz Bycz

Installation Engineer

Dariusz Bycz

Installation Engineer

Dariusz is responsible for installation of our customers central heating boilers and systems.

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Mohammed Helal

Service & Breakdown Engineer

Mohammed Helal

Service & Breakdown Engineer

Mohammed is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Andy Taylor

Logistical Support

Andy Taylor

Logistical Support

Andy is responsible for logistical support to our engineers

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Tom Ellis

Service Engineer

Tom Ellis

Service Engineer

Tom is responsible for the service of our customers central heating boilers.

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Simon Fisher

Service Engineer

Simon Fisher

Service Engineer

Simon is responsible for the service of our customers central heating boilers.

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Niall Phillips

Service Engineer

Niall Phillips

Service Engineer

Niall is responsible for the service of our customers central heating boilers.

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Ruby Rayat

Service Engineer

Ruby Rayat

Service Engineer

Ruby is responsible for the service of our customers central heating boilers.

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Daniel Pope

Installation Engineer

Daniel Pope

Installation Engineer

Daniel is responsible for installation of our customers central heating boilers and systems.

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Dale Crossland

Installation Engineer

Dale Crossland

Installation Engineer

Dale is responsible for installation of our customers central heating boilers and systems.

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Will Best

Bathroom Fitter

Will Best

Bathroom Fitter

Will is responsible for the fitting of new bathroom suites.

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Jack Mead

Apprentice Gas Engineer

Jack Mead

Apprentice Gas Engineer

Jack is training to be a qualified gas engineer and works mainly with our installation engineers.

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Ciaran Law

Plumbing & Heating Engineer

Ciaran Law

Plumbing & Heating Engineer

Ciaran is responsible for most of the plumbing and heating work.

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James Lawson

Gas Engineer

James Lawson

Gas Engineer

James is responsible for the servicing of gas boilers.

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Tim Barker

Gas Engineer

Tim Barker

Gas Engineer

Tim is responsible for the servicing of gas boilers.

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Todd Ealing

Gas Engineer

Todd Ealing

Gas Engineer

Todd is responsible for the servicing of gas boilers.

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Jasbir Nagra

Gas Engineer

Jasbir Nagra

Gas Engineer

Jasbir is responsible for the servicing of gas boilers.

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Ryan Paskin

Gas Engineer

Ryan Paskin

Gas Engineer

Martin is responsible for the servicing & repair of gas boilers.

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Tom Patterson

Gas Engineer

Tom Patterson

Gas Engineer

Tom is responsible for the servicing & repair of gas boilers.

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Carl Southam

Gas Engineer

Carl Southam

Gas Engineer

Tom is responsible for the installation of gas boilers.

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Gavin Long

Plumber

Gavin Long

Plumber

Gavin is responsible for the all plumbing related reactive work.

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Richard Baker

Air Conditioning Engineer

Richard Baker

Air Conditioning Engineer

Richard is responsible for the service, repair and installation of air conditioning systems.

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Aaron Messam

Gas Engineer

Aaron Messam

Gas Engineer

Aaron is responsible for the installation of central heating systems.

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Matt Whitbread

Gas Engineer

Matt Whitbread

Gas Engineer

Matt is responsible for the installation of central heating systems.

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Tom Newcombe

Gas Engineer

Tom Newcombe

Gas Engineer

Tom is responsible for the installation of central heating systems.

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Macaulay Hancox

Gas Engineer

Macaulay Hancox

Gas Engineer

Macaulay is responsible for the installation of central heating systems.

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Matthew Rose

Bathroom Installer

Matthew Rose

Bathroom Installer

Matthew is responsible for the installation of new bathrooms

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Ryan Dangerfield

Bathroom Installer

Ryan Dangerfield

Bathroom Installer

Ryan is responsible for the installation of new bathrooms

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Paul Sebastian

Gas Engineer

Paul Sebastian

Gas Engineer

Paul is responsible for the installation of central heating systems.

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Mathius Thompson

Gas Engineer

Mathius Thompson

Gas Engineer

Mathius is responsible for the installation of central heating systems.

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Andrew Preston

Gas Engineer

Andrew Preston

Gas Engineer

Andrew is responsible for the installation of central heating systems.

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Chris Gilling

Gas Engineer

Chris Gilling

Gas Engineer

Chris is responsible for the installation of central heating systems.

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Kevin Sisson

Gas Engineer

Kevin Sisson

Gas Engineer

Kevin is responsible for the installation of central heating systems.

Electricians

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Shaun Munn

Electrical Manager

Shaun Munn

Electrical Manager

Shaun is the electrical manager and manages the electrical team.

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David Jackson

Electrician

David Jackson

Electrician

David works with our electrical team on install and reactive works.

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Matt Carlisle

Electrician

Matt Carlisle

Electrician

Matt works on the installation of our electrical work.

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Robert Poynter

Custom Electric Surveyor

Robert Poynter

Custom Electric Surveyor

Robert works on the quoting of our electrical work.

Apprentices

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Isaac Cerec

Apprentice Gas Engineer

Isaac Cerec

Apprentice Gas Engineer

Isaac is training to be a qualified gas engineer and works mainly with our installation engineers.

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Bethany Jenkins

Apprentice Gas Engineer

Bethany Jenkins

Apprentice Gas Engineer

Bethany works with our qualified engineers working towards being a gas engineer

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Caleb Hill

Apprentice Gas Engineer

Caleb Hill

Apprentice Gas Engineer

Caleb is training to be a qualified gas engineer and works mainly with our installation engineers.

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Dylan Vidion

Apprentice Gas Engineer

Dylan Vidion

Apprentice Gas Engineer

Dylan is training to be a qualified gas engineer and works mainly with our installation engineers.

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Cameron Lee

Apprentice Gas Engineer

Cameron Lee

Apprentice Gas Engineer

Cameron is training to be a qualified gas engineer and works mainly with our installation engineers.

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Josh Nicholls

Apprentice

Josh Nicholls

Apprentice

Josh is training to be a qualified Plumbing & Heating engineer and works mainly with our installation teams.

Customer Support

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Katherine Tant

Procurement Support

Katherine Tant

Procurement Support

Katherine is responsible for all inbound invoices and purchase accounts.

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Marta Żylińska

Administration

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Jane Simpson

Administration & Accounts

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Diogo Santos

Planner

Diogo Santos

Planner

Diogo works in the administration team, working on all things admin.

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Aimee Binder

Planner

Aimee Binder

Planner

Aimee works on planning and administration.

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Rebecca Walters

Administration

Rebecca Walters

Administration

Rebecca works on dealing with phone calls and web enquiries.

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Natalie Bilbao

Lead Planner

Natalie Bilbao

Lead Planner

Natalie is responsible for the planning team who handle all the appointments

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Beth-Rai Rowlands

Parts

Beth-Rai Rowlands

Parts

Beth-Rai works on parts

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Alexander Pichon

Planner

Alexander Pichon

Planner

Alexander works on planning

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Laura Smith

Finances

Laura Smith

Finances

Laura works on credit control and finances.

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Carla Roche

Planner

Carla Roche

Planner

Carla works on planning and administration.

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Lisa Knowles

Procurement

Lisa Knowles

Procurement

Lisa works on merchant invoices and data tracking.

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Indre Preide

Accounts

Indre Preide

Accounts

Indre works on accounts

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Lisa Cordon

Call Handler

Lisa Cordon

Call Handler

Lisa primarily deals with all the inbound phone calls.

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Paula Flynn

Planner

Paula Flynn

Planner

Paula works on planning and administration.

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Nathan King

Planner

Nathan King

Planner

Nathan works on planning

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James Cane

Parts & Stock Control

James Cane

Parts & Stock Control

James works with the parts team and implementation of stock control

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Hayley Burke

Administration

Hayley Burke

Administration

Hayley works on all things office based, helping customers over the phone and directing web bookings.

In Memory

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Robin Smith

Director

Robin Smith

Director

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby and sadly passed away in May 2023

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Aaron Parker

Service & Breakdown Engineer

Aaron Parker

Service & Breakdown Engineer

1984-2022 Loving father, husband and industry professional. Thank you for your hard work and dedication.

Looking to join the team?

If you want to become part of the Custom Heat team, submit your CV via our contact form here.