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Meet the team

Meet our engineers and office team.

Senior leadership Management Engineers Electricians Apprentices Sales and marketing Customer support In memory

Directors

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Lincoln Smith

Managing Director

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial Director

Hilary Smith

Financial Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

At Custom Heat & Cool we stick to what we do best, delivering a first-class job and service that gives customers peace of mind every time.

Lincoln Smith Managing Director

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Terri-Anne Smith

Executive Director

Terri-Anne Smith

Executive Director

Terri-Anne is responsible for managing the finances and communications at Custom Heat.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

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Lee Burton

Head of Operations

Lee Burton

Head of Operations

Lee manages all the incoming and outgoing parts, stock and repair quotations.

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Gary Lorimer

Head of Sales

Gary Lorimer

Head of Sales

Gary helps to grow the business and build strong partnerships.

Sophie Lale

Head of Marketing

Management

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Tom Horne

Service Manager

Tom Horne

Service Manager

Tom is responsible for managing our service and repair engineers.

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Tom Grant

Installation Manager

Tom Grant

Installation Manager

Tom manages all of the installation teams.

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Dave Jackson

Electrical Manager / Surveyor

Dave Jackson

Electrical Manager / Surveyor

David is responsible for managing our team of electrical engineers.

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Joanne Jupp

Office Manager

Joanne Jupp

Office Manager

Joanne manages the office team daily.

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Lisa Knowles

HR Executive

Lisa Knowles

HR Executive

Lisa is responsible for all things people, from onboarding to making sure everyone feels supported and heard

Nick Yates

Fleet Manager

Greg Brendenkamp

Partnership Manager

Engineers

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Darren Pimlott

Senior Service Engineer

Darren Pimlott

Senior Service Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

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Ian Haynes

Senior Service Engineer

Ian Haynes

Senior Service Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for over 30 years.

I’ve been part of the Custom Heat & Cool family since 1995 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after so many years, I’m proud to be part of the team.

Darren Pimlott Senior Engineer

Join our team

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Paul Reid

Service & Repair Engineer

Paul Reid

Service & Repair Engineer

Paul is responsible for the service and repair engineers working with our commercial partners.

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Simon Scarfe

Service & Repair Engineer

Simon Scarfe

Service & Repair Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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James Edgar

Service & Repair Engineer

James Edgar

Service & Repair Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

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Cezary Goman

Service & Repair Engineer

Cezary Goman

Service & Repair Engineer

Cezary is responsible for the service of our customers central heating boilers.

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Ryan Paskin

Service & Repair Engineer

Ryan Paskin

Service & Repair Engineer

Ryan is responsible for the servicing & repair of gas boilers.

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Matthew Venables

Service & Repair Engineer

Matthew Venables

Service & Repair Engineer

Matt is responsible for the service of our customers central heating boilers.

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James Lawson

Service & Repair Engineer

James Lawson

Service & Repair Engineer

James is responsible for the servicing of gas boilers.

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Niall Phillips

Service & Repair Engineer

Niall Phillips

Service & Repair Engineer

Niall is responsible for the service of our customers central heating boilers.

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Ruby Rayat

Service & Repair Engineer

Ruby Rayat

Service & Repair Engineer

Ruby is responsible for the service of our customers central heating boilers.

Will Martin

Service & Repair Engineer

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Tynan Jones

Installation & Service Engineer

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

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Kris Butlin

Installation Engineer

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Tom Newcombe

Installation Engineer

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating systems.

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Jack Blanksby

Installation Engineer

Jack Blanksby

Installation Engineer

Jack is responsible for installation of our customers central heating boilers and systems.

Jack Mead

Installation Engineer

Martin Mead

Installation Engineer

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Bethany Jenkins

Installation Engineer

Bethany Jenkins

Installation Engineer

Bethany works with our qualified engineers working towards being a gas engineer

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Isaac Clerc

Installation Engineer

Isaac Clerc

Installation Engineer

Isaac is training to be a qualified gas engineer and works mainly with our installation engineers.

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Cameron Lea

Installation Engineer

Cameron Lea

Installation Engineer

Cameron is training to be a qualified gas engineer and works mainly with our installation engineers.

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Caleb Hill

Installation Engineer

Caleb Hill

Installation Engineer

Caleb is training to be a qualified gas engineer and works mainly with our installation engineers.

Sean Fitzpatrick

Air Conditioning Engineer

Jacek Wyciechowski

Bathroom Installer

Robert Halfacre

Service & Repair Engineer

Electricians

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Dave Jackson

Electrical Manager / Surveyor

Dave Jackson

Electrical Manager / Surveyor

David is responsible for managing our team of electrical engineers.

Damien Hambridge

Electrician

Ellis Green

Electrician

Leigh Ford

Electrician