
Ground source heat pumps
Save on your heating bills
Ground source heat pumps are an environmentally friendly way to heat your home, harvesting natural energy from the earth to help reduce your heating bills compared to traditional gas or oil boilers.
Initial costs can be high, but ground source heat pumps may currently qualify for support through the Boiler Upgrade Scheme — we can confirm what your home’s eligible for as part of your consultation.
Book a consultationThe different types
There are two types of GSHPs: open loop and closed loop
How do ground source heat pumps work?
Pipes buried in the ground outside your home circulate water and antifreeze, which absorbs natural heat from the earth. This warmed liquid passes through a heat exchanger, turning a refrigerant into gas. The gas then moves through a compressor, raising its temperature further, before passing through a condenser and releasing that heat into your home’s water-based central heating system.
What are the benefits?
- Energy-efficient water heating system
- Low maintenance
- Cheap running costs
- Positive environmental impact
- Long lifespan (circa 25 years)
- Quieter than boilers


Government funding
The UK Government offers grants and incentives to help homeowners move to more efficient, low-carbon heating. Ground and air source heat pumps can currently qualify for support through the Boiler Upgrade Scheme — we can confirm exactly what your home’s eligible for as part of your consultation.
Types of renewable energy you could get support with at Custom Heat & Cool:
- Ground source heat pumps
- Air source heat pumps
- Solar thermal heating — benefits from 0% VAT on installation until March 2027, rather than a direct grant

Eligibility
To check your eligibility for Boiler Upgrade Scheme funding, give us a call to discuss your home’s heating needs.
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Our renewable solutions:
Customer FAQs
Ground Source Heat Pumps are an environmentally friendly alternative to traditional heating in your home. Ground Source Heat Pumps use naturally generated heat from the ground to heat the home using a system of water and gas elements.
Homes with at least 700Sq. Metres of outdoor space can have a Ground Source Heat Pump fitted. Ground Source Heat Pumps are installed into the garden of a property so considerable outdoor space and permission for relatively heavy groundworks are required. Please get in touch to find out more.
The cost of Ground Source Heat Pumps differs depending on the type of pump you select to be fitted. Their base-level price starts from around £13,000 including installation but will vary based on supplier and installer, however, you can often get government grants to subsidise the cost of this.
Ground Source Heat Pumps do require an initial investment, and depending on lifestyle and usage, you might see a return on investment compared to direct electricity and gas heating. Ground Source Heat Pumps can also be fully automated, saving on costs for maintenance.
No. Ground Source Heat Pumps are most commonly included within permitted development, which means they do not require planning permission. If you are in a listed building or conservation area, it is best to check with your local authorities to ensure it is safe to install.
Should you have any issues at all with your new boiler, we provide a full aftercare service which includes chargeable annual servicing and our new Care Plans to give you complete peace of mind.