MAY’22 COVID UPDATE – We’re operating as normal and all appointments will adhere to our strict hygiene and social distancing measures. Watch our COVID video.

MAY’22 COVID UPDATE – We continue to operate as normal, learn more via our COVID video.

Meet the Team

Meet our engineers and supporting team based in Rugby.

Directors

Lincoln Smith
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Lincoln Smith

Managing Director
Lincoln Smith

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial director

Hilary Smith

Financial director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Surveyors

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Tom Price

Surveyor and Design

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems.

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Tom Steventon

Surveyor and Design

Tom Steventon

Surveyor and Design

Tom is responsible for quotations of new installations

At Custom Heat we stick to what we do best, delivering a first class job and service that gives customers peace of mind every time.
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Lincoln Smith Managing Director

Senior Engineers

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Darren Pimlott

Senior Installation Engineer

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

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Ian Haynes

Service & Repair Engineer

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

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Andrew Edge

Installation Partner Manager

Andrew Edge

Installation Partner Manager

Andrew is responsible for managing our installations teams.

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Tom Grant

Installation Manager

Tom Grant

Installation Manager

Tom manages all of the installation teams.

Engineers

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Tynan Jones

Installation & Service Engineer

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

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Tom Horne

Service & Breakdown Engineer

Tom Horne

Service & Breakdown Engineer

Tom is responsible for both servicing and repairing our customer’s boilers and heating systems.

I’ve been part of the Custom Heat family since 1996 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after 25 years, I’m proud to be part of Custom Heat.
Darren Pimlott Plumbing & Heating Engineer
Join the team
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James Edgar

Service & Breakdown Engineer

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

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James Chapman

Gas & Oil Installation Engineer

James Chapman

Gas & Oil Installation Engineer

James is responsible for installation of our customers central heating boilers and systems.

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Andrew Green

Service & Breakdown Engineer

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Jordan Finch

Service & Breakdown Engineer

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Aaron Parker

Service & Breakdown Engineer

Aaron Parker

Service & Breakdown Engineer

Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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James Duffy

Service & Breakdown Engineer

James Duffy

Service & Breakdown Engineer

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Saleh Revat

Service Engineer

Saleh Revat

Service Engineer

Saleh is responsible for the service of our customers central heating boilers.

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Callum Catlling

Service Engineer

Callum Catlling

Service Engineer

Callum is responsible for the service of our customers central heating boilers.

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Pat Duggan

Service Engineer

Pat Duggan

Service Engineer

Pat is responsible for the service of our customers central heating boilers.

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Leigha Whittington

Plumber

Leigha Whittington

Plumber

Leigha is responsible for the installation of our customers Bathrooms a Plumbing related jobs

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Graeme Welford

Service Engineer

Graeme Welford

Service Engineer

Graeme is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Erroll Cornwall

Service Engineer

Erroll Cornwall

Service Engineer

Erroll is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Cezary Goman

Service Engineer

Cezary Goman

Service Engineer

Cezary is responsible for the service of our customers central heating boilers.

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Dave Reilly

Service Engineer

Dave Reilly

Service Engineer

Dave is responsible for the service of our customers central heating boilers.

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Jovan Rama

Installation Engineer

Jovan Rama

Installation Engineer

Jovan is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Ismail Hussain

Service Engineer

Ismail Hussain

Service Engineer

Ismail is responsible for the service of our customers central heating boilers.

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Tony O’Donnell

Service & Repair Engineer

Tony O’Donnell

Service & Repair Engineer

Tony is responsible for the service & repair of our customers central heating boilers.

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Pritpal Matharo

Service Engineer

Pritpal Matharo

Service Engineer

Pritpal is responsible for the service of our customers central heating boilers.

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Charanjit Flora

Service Engineer

Charanjit Flora

Service Engineer

Charanjit is responsible for the service of our customers central heating boilers.

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Kris Butlin

Installation Engineer

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Tom Newcombe

Installation Engineer

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

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Craig Alcock

Service & Breakdown Engineer

Craig Alcock

Service & Breakdown Engineer

Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Paul Reid

Service & Breakdown Engineer

Paul Reid

Service & Breakdown Engineer

Paul is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Martin Mead

Installation Engineer

Martin Mead

Installation Engineer

Martin is responsible for installation of our customers central heating boilers, radiators and hot water systems.

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Russell Wagg

Service Engineer

Russell Wagg

Service Engineer

Russell is responsible for the servcie of our customers central heating boilers, radiators and hot water systems.

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Adam Luton

Service & Breakdown Engineer

Adam Luton

Service & Breakdown Engineer

Adam is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Ahmad Ali

Installation Engineer

Ahmad Ali

Installation Engineer

Ahmad is responsible for installation of our customers central heating boilers and systems.

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Ian Haddlington

Installation Engineer

Ian Haddlington

Installation Engineer

Ian is responsible for installation of our customers central heating boilers and systems.

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Nicolas Bradley

Installation Engineer

Nicolas Bradley

Installation Engineer

Nicolas is responsible for installation of our customers central heating boilers and systems.

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Martin Jones

Installation Engineer

Martin Jones

Installation Engineer

Martin is responsible for installation of our customers central heating boilers and systems.

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Gareth Lawton

Installation Engineer

Gareth Lawton

Installation Engineer

Gareth is responsible for installation of our customers central heating boilers and systems.

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Saboor Khan

Service & Breakdown Engineer

Saboor Khan

Service & Breakdown Engineer

Saboor is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Leigh Maddock

Installation Engineer

Leigh Maddock

Installation Engineer

Leigh is responsible for installation of our customers central heating boilers and systems.

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Ross Sanderson

Installation Engineer

Ross Sanderson

Installation Engineer

Ross is responsible for installation of our customers central heating boilers, radiators, air conditioning and hot water systems.

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Simon Scarfe

Service & Breakdown Engineer

Simon Scarfe

Service & Breakdown Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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William Wright

Service & Breakdown Engineer

William Wright

Service & Breakdown Engineer

William is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Charlie Whittaker

Qualified Oil Technician

Charlie Whittaker

Qualified Oil Technician

Charlie is a qualified oil technician & plumber working towards being a qualified gas engineer.

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Shane Blakemore

Installation Engineer

Shane Blakemore

Installation Engineer

Shane is responsible for installation of our customers central heating boilers and systems.

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Patrick Moran

Installation Engineer

Patrick Moran

Installation Engineer

Patrick is responsible for installation of our customers central heating boilers and systems.

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Matthew Dean

Installation Engineer

Matthew Dean

Installation Engineer

Matthew is responsible for installation of our customers central heating boilers and systems.

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Bradley Brooke

Installation Engineer

Bradley Brooke

Installation Engineer

Bradley is responsible for installation of our customers central heating boilers and systems.

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Mitchell Close

Installation Engineer

Mitchell Close

Installation Engineer

Mitchell is responsible for installation of our customers central heating boilers and systems.

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Dariusz Bycz

Installation Engineer

Dariusz Bycz

Installation Engineer

Dariusz is responsible for installation of our customers central heating boilers and systems.

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Mohammed Helal

Service & Breakdown Engineer

Mohammed Helal

Service & Breakdown Engineer

Mohammed is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Brendan Spain

Service and Installation Engineer

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

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James Moody

Installation Engineer

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

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Andy Taylor

Logistical Support

Andy Taylor

Logistical Support

Andy is responsible for logistical support to our engineers

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Daniel Pateman

Installation Engineer

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

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William Simpson

Qualified Oil Technician

William Simpson

Qualified Oil Technician

William is a qualified oil technician whilst currently training to be a qualified gas engineer.

Apprentices

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Owen Jones

Apprentice Gas Engineer

Owen Jones

Apprentice Gas Engineer

Owen is training to be a qualified gas engineer and works mainly with our installation engineers.

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Jack Mead

Apprentice Gas Engineer

Jack Mead

Apprentice Gas Engineer

Jack is training to be a qualified gas engineer and works mainly with our installation engineers.

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Isaac Cerec

Apprentice Gas Engineer

Isaac Cerec

Apprentice Gas Engineer

Isaac is training to be a qualified gas engineer and works mainly with our installation engineers.

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Elliott Mumford

Apprentice Gas Engineer

Elliott Mumford

Apprentice Gas Engineer

Elliott is paired up with our senior engineers learning the Gas Engineer trade.

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Bethany Jenkins

Apprentice Gas Engineer

Bethany Jenkins

Apprentice Gas Engineer

Bethany works with our qualified engineers working towards being a gas engineer

Customer Support

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Lee Burton

Parts Manager

Lee Burton

Parts Manager

Lee manages all the incoming and outgoing parts, stock and repair quotations.

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Katherine Tant

Procurement Support

Katherine Tant

Procurement Support

Katherine is responsible for all inbound invoices and purchase accounts.

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Jane Simpson

Administration & Accounts

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Becky Tarn

Administration

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Katie Heads

Parts

Katie Heads

Parts

Katie is responsible for new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.

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Marta Żylińska

Administration

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Rebecca Walters

Administration

Rebecca Walters

Administration

Rebecca works on the invoicing and web enquiries.

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Joanne Jupp

Administration

Joanne Jupp

Administration

Joanne works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Natalie Bilbao

Lead Planner

Natalie Bilbao

Lead Planner

Natalie is responsible for the planning team who handle all the appointments

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Diogo Santos

Administration

Diogo Santos

Administration

Diogo works in the administration team, working on all things admin.

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Stephanie Batchelor

Administration

Stephanie Batchelor

Administration

Stephanie works on procurement and data analyst.

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Terri-Anne Smith

Accounts Head

Terri-Anne Smith

Accounts Head

Terri-Anne works on the accounts

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Michelle Edis

Parts

Michelle Edis

Parts

Michelle works in the parts team sending quotations and scheduling repair work.

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Georgia Edwards

Planner

Georgia Edwards

Planner

Georgia works on planning all the engineers diaries

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Emily Green

Planner

Emily Green

Planner

Emily works on the planning team scheduling the engineers diaries.

Retired

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Robin Smith

Managing Director (Retired 2009)

Robin Smith

Managing Director (Retired 2009)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.

Looking to join the team?

If you want to become part of the Custom Heat team, submit your CV via our contact form here.