JAN’22 COVID UPDATE – We’re operating as normal and all appointments will adhere to our strict hygiene and social distancing measures. Watch our COVID video.

JAN’22 COVID UPDATE – We continue to operate as normal, learn more via our COVID video.

Home < About < Meet the Team

Meet the Team

Meet our engineers and supporting team based in Rugby.

Directors Surveyors Senior Engineers Engineers Apprentices Customer Support Retired

Directors

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Lincoln Smith

Managing Director

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial director

Hilary Smith

Financial director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Surveyors

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Tom Price

Surveyor and Design

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems.

Senior Engineers

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Darren Pimlott

Senior Installation Engineer

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

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Ian Haynes

Service & Repair Engineer

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

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Tom Grant

Installation Manager

Tom Grant

Installation Manager

Tom manages all of the installation teams.

Engineers

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Tynan Jones

Installation & Service Engineer

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

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Tom Horne

Service & Breakdown Engineer

Tom Horne

Service & Breakdown Engineer

Tom is responsible for both servicing and repairing our customer’s boilers and heating systems.

I’ve been part of the Custom Heat family since 1996 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after 25 years, I’m proud to be part of Custom Heat.

Darren Pimlott Plumbing & Heating Engineer

Join the team

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James Edgar

Service & Breakdown Engineer

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

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James Chapman

Plumbing & Heating Engineer

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

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Andrew Green

Service & Breakdown Engineer

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Jordan Finch

Service & Breakdown Engineer

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Aaron Parker

Service & Breakdown Engineer

Aaron Parker

Service & Breakdown Engineer

Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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James Duffy

Service & Breakdown Engineer

James Duffy

Service & Breakdown Engineer

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Leigha Whittington

Plumber

Leigha Whittington

Plumber

Leigha is responsible for the installation of our customers Bathrooms a Plumbing related jobs

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Graeme Welford

Service Engineer

Graeme Welford

Service Engineer

Graeme is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Erroll Cornwall

Service Engineer

Erroll Cornwall

Service Engineer

Erroll is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Tadas Jakutavicius

Service Engineer

Tadas Jakutavicius

Service Engineer

Tadas is responsible for the service of our customers central heating boilers.

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Cezary Goman

Service Engineer

Cezary Goman

Service Engineer

Cezary is responsible for the service of our customers central heating boilers.

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Paul Harvey-Major

Electrician

Paul Harvey-Major

Electrician

Paul is our dedicated, qualified electrician responsible for all new electrical installations.

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Jovan Rama

Installation Engineer

Jovan Rama

Installation Engineer

Jovan is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Lloyd Habberley

Installation Engineer

Lloyd Habberley

Installation Engineer

Lloyd is responsible for the installation of our customers central heating boilers.

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Ismail Hussain

Service Engineer

Ismail Hussain

Service Engineer

Ismail is responsible for the service of our customers central heating boilers.

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Andrew Wade

Service Engineer

Andrew Wade

Service Engineer

Andrew is responsible for the service of our customers central heating boilers.

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Stuart Sheldon

Service Engineer

Stuart Sheldon

Service Engineer

Stuart is responsible for the service of our customers central heating boilers.

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Kris Butlin

Installation Engineer

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Tom Newcombe

Installation Engineer

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

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Craig Alcock

Service & Breakdown Engineer

Craig Alcock

Service & Breakdown Engineer

Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Paul Reid

Service & Breakdown Engineer

Paul Reid

Service & Breakdown Engineer

Paul is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Martin Mead

Installation Engineer

Martin Mead

Installation Engineer

Martin is responsible for installation of our customers central heating boilers, radiators and hot water systems.

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Russell Wagg

Service Engineer

Russell Wagg

Service Engineer

Russell is responsible for the servcie of our customers central heating boilers, radiators and hot water systems.

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Adam Luton

Service & Breakdown Engineer

Adam Luton

Service & Breakdown Engineer

Adam is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Saboor Khan

Service & Breakdown Engineer

Saboor Khan

Service & Breakdown Engineer

Saboor is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Callum Warner

Installation Engineer

Callum Warner

Installation Engineer

Callum is responsible for installation of our customers central heating boilers and systems.

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Ross Sanderson

Installation Engineer

Ross Sanderson

Installation Engineer

Ross is responsible for installation of our customers central heating boilers, radiators, air conditioning and hot water systems.

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David Tibbetts

Service & Breakdown Engineer

David Tibbetts

Service & Breakdown Engineer

David is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Simon Scarfe

Service & Breakdown Engineer

Simon Scarfe

Service & Breakdown Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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William Wright

Service & Breakdown Engineer

William Wright

Service & Breakdown Engineer

William is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Charlie Whittaker

Qualified Oil Technician

Charlie Whittaker

Qualified Oil Technician

Charlie is a qualified oil technician & plumber working towards being a qualified gas engineer.

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Mohammed Helal

Service & Breakdown Engineer

Mohammed Helal

Service & Breakdown Engineer

Mohammed is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Brendan Spain

Service and Installation Engineer

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

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James Moody

Installation Engineer

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

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Andy Taylor

Logistical Support

Andy Taylor

Logistical Support

Andy is responsible for logistical support to our engineers

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Daniel Pateman

Installation Engineer

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

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William Simpson

Qualified Oil Technician

William Simpson

Qualified Oil Technician

William is a qualified oil technician whilst currently training to be a qualified gas engineer.

Apprentices

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Owen Jones

Apprentice Gas Engineer

Owen Jones

Apprentice Gas Engineer

Owen is training to be a qualified gas engineer and works mainly with our installation engineers.

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Jack Mead

Apprentice Gas Engineer

Jack Mead

Apprentice Gas Engineer

Jack is training to be a qualified gas engineer and works mainly with our installation engineers.

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Isaac Cerec

Apprentice Gas Engineer

Isaac Cerec

Apprentice Gas Engineer

Isaac is training to be a qualified gas engineer and works mainly with our installation engineers.

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Elliott Mumford

Apprentice Gas Engineer

Elliott Mumford

Apprentice Gas Engineer

Elliott is paired up with our senior engineers learning the Gas Engineer trade.

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Bethany Jenkins

Apprentice Gas Engineer

Bethany Jenkins

Apprentice Gas Engineer

Bethany works with our qualified engineers working towards being a gas engineer

Customer Support

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Lee Burton

Parts Manager

Lee Burton

Parts Manager

Lee manages all the incoming and outgoing parts, stock and repair quotations.

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Katherine Tant

Procurement Support

Katherine Tant

Procurement Support

Katherine is responsible for all inbound invoices and purchase accounts.

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Terri-Anne Smith

Accounts

Terri-Anne Smith

Accounts

Terri-Anne works alongside Hilary on our accounts & payroll

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Jane Simpson

Administration & Accounts

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Becky Tarn

Administration

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Katie Heads

Parts

Katie Heads

Parts

Katie is responsible for new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.