Meet the Team

Meet our engineers and supporting team based in Rugby.

Directors

Lincoln Smith
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Lincoln Smith

Managing Director
Lincoln Smith

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial director

Hilary Smith

Financial director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Surveyors

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Tom Price

Surveyor and Design

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems.

Senior Engineers

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Darren Pimlott

Senior Installation Engineer

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

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Ian Haynes

Service & Repair Engineer

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

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Tom Grant

Installation Manager

Tom Grant

Installation Manager

Tom manages all of the installation teams.

Engineers

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Ross Sanderson

Installation Engineer

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems

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Tynan Jones

Installation & Service Engineer

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

I’ve been part of the Custom Heat family since 1996 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after 25 years, I’m proud to be part of Custom Heat.
Darren Pimlott Plumbing & Heating Engineer
Join the team
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Tom Horne

Service & Breakdown Engineer

Tom Horne

Service & Breakdown Engineer

Tom is responsible for both servicing and repairing our customer’s boilers and heating systems.

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James Edgar

Service & Breakdown Engineer

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

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James Chapman

Plumbing & Heating Engineer

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

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Andrew Green

Service & Breakdown Engineer

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Jordan Finch

Service & Breakdown Engineer

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Aaron Parker

Service & Breakdown Engineer

Aaron Parker

Service & Breakdown Engineer

Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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James Duffy

Service & Breakdown Engineer

James Duffy

Service & Breakdown Engineer

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Jamie Lygo

Installation Engineer

Jamie Lygo

Installation Engineer

Jamie is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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James Wilkinson

Installation Engineer

James Wilkinson

Installation Engineer

James is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Graeme Welford

Service Engineer

Graeme Welford

Service Engineer

Graeme is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Chris Richards

Service Engineer

Chris Richards

Service Engineer

Graeme is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Erroll Cornwall

Service Engineer

Erroll Cornwall

Service Engineer

Erroll is responsible for the service of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Steven Booker

Installation Engineer

Steven Booker

Installation Engineer

Steven is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Kris Butlin

Installation Engineer

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Tom Newcombe

Installation Engineer

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

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Chris Nixon

Service & Breakdown Engineer

Chris Nixon

Service & Breakdown Engineer

Chris is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Craig Alcock

Service & Breakdown Engineer

Craig Alcock

Service & Breakdown Engineer

Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Marcus Gichuhi

Service & Breakdown Engineer

Marcus Gichuhi

Service & Breakdown Engineer

Marcus is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Paul Reid

Service & Breakdown Engineer

Paul Reid

Service & Breakdown Engineer

Paul is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Martin Mead

Installation Engineer

Martin Mead

Installation Engineer

Martin is responsible for installation of our customers central heating boilers, radiators and hot water systems.

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Rashpal Dhillon

Service & Breakdown Engineer

Rashpal Dhillon

Service & Breakdown Engineer

Rashpal is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Fiaz Hussain

Service & Breakdown Engineer

Fiaz Hussain

Service & Breakdown Engineer

Fiaz is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Russell Wagg

Service Engineer

Russell Wagg

Service Engineer

Russell is responsible for the servcie of our customers central heating boilers, radiators and hot water systems.

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Adam Luton

Service & Breakdown Engineer

Adam Luton

Service & Breakdown Engineer

Adam is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Dan Hopkinson

Service & Breakdown Engineer

Dan Hopkinson

Service & Breakdown Engineer

Dan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Saboor Khan

Service & Breakdown Engineer

Saboor Khan

Service & Breakdown Engineer

Saboor is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Callum Warner

Service & Breakdown Engineer

Callum Warner

Service & Breakdown Engineer

Callum is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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David Tibbetts

Service & Breakdown Engineer

David Tibbetts

Service & Breakdown Engineer

David is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Simon Scarfe

Service & Breakdown Engineer

Simon Scarfe

Service & Breakdown Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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William Wright

Service & Breakdown Engineer

William Wright

Service & Breakdown Engineer

William is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Charlie Whittaker

Qualified Oil Technician

Charlie Whittaker

Qualified Oil Technician

Charlie is a qualified oil technician & plumber working towards being a qualified gas engineer.

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Ben Maguire

Service & Breakdown Engineer

Ben Maguire

Service & Breakdown Engineer

Ben is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Mohammed Helal

Service & Breakdown Engineer

Mohammed Helal

Service & Breakdown Engineer

Mohammed is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Brendan Spain

Service and Installation Engineer

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

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James Moody

Installation Engineer

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

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Andrew Turner

Logistical Support

Andrew Turner

Logistical Support

Andrew is responsible for logistical support to our engineers

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Andy Taylor

Logistical Support

Andy Taylor

Logistical Support

Andy is responsible for logistical support to our engineers

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Daniel Pateman

Installation Engineer

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

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William Simpson

Qualified Oil Technician

William Simpson

Qualified Oil Technician

William is a qualified oil technician whilst currently training to be a qualified gas engineer.

Apprentices

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Owen Jones

Apprentice Gas Engineer

Owen Jones

Apprentice Gas Engineer

Owen is training to be a qualified gas engineer and works mainly with our installation engineers.

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Jack Mead

Apprentice Gas Engineer

Jack Mead

Apprentice Gas Engineer

Jack is training to be a qualified gas engineer and works mainly with our installation engineers.

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Tyrone White

Apprentice Gas Engineer

Tyrone White

Apprentice Gas Engineer

Tyrone is currently training to be a qualified gas engineer and works mainly with our installation engineers.

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Elliott Mumford

Apprentice Gas Engineer

Elliott Mumford

Apprentice Gas Engineer

Elliott is paired up with our senior engineers learning the Gas Engineer trade.

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Bethany Jenkins

Apprentice Gas Engineer

Bethany Jenkins

Apprentice Gas Engineer

Bethany works with our qualified engineers working towards being a gas engineer

Customer Support

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Lee Burton

Parts Manager

Lee Burton

Parts Manager

Lee manages all the incoming and outgoing parts, stock and repair quotations.

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Katherine Tant

Procurement Support

Katherine Tant

Procurement Support

Katherine is responsible for all inbound invoices and purchase accounts.

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Terri-Anne Smith

Accounts

Terri-Anne Smith

Accounts

Terri-Anne works alongside Hilary on our accounts & payroll

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Jane Simpson

Administration & Accounts

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Becky Tarn

Administration

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Katie Heads

Parts

Katie Heads

Parts

Katie is responsible for new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.

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Marta Żylińska

Administration

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Shannon Dutton

Planner

Shannon Dutton

Planner

Shannon works on the planning team scheduling the engineers diaries

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Joanne Jupp

Administration

Joanne Jupp

Administration

Joanne works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Natalie Bilbao

Lead Planner

Natalie Bilbao

Lead Planner

Natalie is responsible for the planning team who handle all the appointments

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Josh Winton

Parts Apprentice

Josh Winton

Parts Apprentice

Josh is on a collage based apprenticeship working with the parts team.

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Georgia Edwards

Planner

Georgia Edwards

Planner

Georgia works on planning all the engineers diaries

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Emily Green

Planner

Emily Green

Planner

Emily works on the planning team scheduling the engineers diaries.

Retired

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Robin Smith

Managing Director (Retired 2009)

Robin Smith

Managing Director (Retired 2009)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.

Looking to join the team?

If you want to become part of the Custom Heat team, submit your CV via our contact form here.