Care Plans for your whole property
We treat every home like it’s our own. Build a Care Plan around what matters most — boiler, full central heating system, air conditioning, electrics and plumbing — with plans from just £12.50 a month.
Because no two homes are the same, neither are our Care Plans. Choose exactly the cover your home needs today, and adjust it as those needs change.
What is a Care Plan?
As a Custom Heat & Cool Care Plan customer, you’ll receive an annual service and safety check, expert advice on maintenance and efficiency, and — should something go wrong — a qualified engineer at your door the same day to diagnose and fix the fault, all within the cost of your plan.
Build your plan around your home by adding cover for your full central heating system, air conditioning, electrics or plumbing, with plans starting from just £12.50 a month depending on what you choose to include.
Why take out a Care Plan?
- Guaranteed same working day call-out
When reported before 10am Mon-Fri - Local family business
Established in 1980 - £0 excess or call-out fee
No hidden or surprise charges - Fixed pricing
Costs stay the same, even after a call-out - Experienced in-house team
All work carried out by our highly trained, employed engineers - Unlimited call-outs
We don’t cap our support
For detailed information on the scope and terms of our Care Plans, please read our Policy Terms & Conditions.
Get started
Get an instant online quote
Use our simple Care Plan builder to create the perfect for your home.
Apply online
Download our brochure
Not sure which plan’s right for your home? Our detailed brochure breaks down exactly what’s covered.
Download brochure
Save hundreds of pounds on unforeseen repair costs
Our plans include:
- Your annual boiler/air conditioning unit service — maintaining your manufacturer’s warranty
- Unlimited, guaranteed same working day call-out
- Boiler breakdown repair, parts and labour
- Radiator valves and pipework
- No call-out fees or rising costs when you claim
- The option to add plumbing and electrical cover, for complete peace of mind
Rated excellent for Care Plans on Trustpilot
More than just cover for your boiler
Custom Heat & Cool Care Plans are built around your whole household. Choose from a wide range of cover beyond boiler maintenance, including:
Get an instant quote and apply online
You can apply for a Care Plan online in 6 easy steps where you’ll be able to choose from our range of options and get an instant online quote.