Meet The Team
Meet our engineers and supporting team based in Rugby.
Directors
Lincoln Smith
Managing Director
After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.
Hilary Smith
Managing Director
Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.
Chris Knowles
Operations Director
Having been with us since 2007, Chris is responsible for all of the installation and service engineers.
Surveyors
Tom Price
Surveyor and Design
Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems
Senior Engineers
Darren Pimlott
Senior Installation Engineer
Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.
Ian Haynes
Service & Repair Engineer
Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.
Tom Grant
Installation Manager
Tom manages all of the installation teams
Engineers
Ross Sanderson
Installation Engineer
Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems
Tynan Jones
Installation & Service Engineer
Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.
Tom Horne
Service & Breakdown Engineer
Tom is responsible for both servicing and repairing our customer’s boilers and heating systems.
James Edgar
Service & Breakdown Engineer
James is responsible for both servicing and repairing our customer’s boilers and heating systems.
James Chapman
Plumbing & Heating Engineer
James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.
Andrew Green
Service & Breakdown Engineer
Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Jordan Finch
Service & Breakdown Engineer
Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Aaron Parker
Service & Breakdown Engineer
Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
James Duffy
Service & Breakdown Engineer
James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Phillip Alexander
Installation Engineer
Phillip is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.
Kris Butlin
Installation Engineer
Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.
Tom Newcombe
Installation Engineer
Tom is responsible for the installation of central heating boilers, radiators and hot water systems.
Chris Nixon
Service & Breakdown Engineer
Chris is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Craig Alcock
Service & Breakdown Engineer
Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Marcus Gichuhi
Service & Breakdown Engineer
Marcus is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Paul Reid
Service & Breakdown Engineer
Paul is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Martin Mead
Installtion Engineer
Martin is responsible for installation of our customers central heating boilers, radiators and hot water systems.
Rashpal Dhillon
Service & Breakdown Engineer
Rashpal is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Fiaz Hussain
Service & Breakdown Engineer
Fiaz is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Niall Barker
Installtion Engineer
Niall is responsible for installation of our customers central heating boilers, radiators and hot water systems.
Dan Hopkinson
Service & Breakdown Engineer
Dan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Saboor Khan
Service & Breakdown Engineer
Saboor is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Callum Warner
Service & Breakdown Engineer
Callum is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
David Tibbetts
Service & Breakdown Engineer
David is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Simon Scarfe
Service & Breakdown Engineer
Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
William Wright
Service & Breakdown Engineer
William is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Charlie Whittaker
Qualified Plumber
Charlie is a qualified plumber working towards being a qualified gas engineer.
Ben Maguire
Service & Breakdown Engineer
Ben is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Mohammed Helal
Service & Breakdown Engineer
Mohammed is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Brendan Spain
Service and Installation Engineer
Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.
James Moody
Installation Engineer
James is responsible for the installation of new boilers, heating and hot water systems
Andrew Turner
Logistical Support
Andrew is responsible for logistical support to our engineers
Andy Taylor
Logistical Support
Andy is responsible for logistical support to our engineers
Daniel Pateman
Installation Engineer
Daniel is responsible for the installation of new boilers, heating and hot water systems
Apprentices
Owen Jones
Apprentice Gas Engineer
Owen is training to be a qualified gas engineer and works mainly with our installation engineers.
Jack Mead
Apprentice Gas Engineer
Jack is training to be a qualified gas engineer and works mainly with our installation engineers.
Tyrone White
Apprentice Gas Engineer
Tyrone is currently training to be a qualified gas engineer and works mainly with our installation engineers.
Elliott Mumford
Apprentice Gas Engineer
Elliott is paired up with our senior engineers learning the Gas Engineer trade.
William Simpson
Apprentice Gas Engineer
William is currently training to be a qualified gas engineer and works mainly with our senior installtion engineers.
Customer Support
Lee Burton
Parts Manager
Lee manages all the incoming and outgoing parts, stock and repair quotations.
Katherine Tant
Accounts Payable
Katherine is responsible for all inbound invoices, invoice reports and purchase accounts.
Jane Simpson
Administration & Accounts
Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Becky Tarn
Administration
Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Katie Heads
Parts
Katie is responsible for new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.
Marta Żylińska
Administration
Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Shannon Dutton
Planner
Shannon works on the planning team scheduling the engineers diary’s
Joanne Jupp
Administration
Joanne works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Natalie Bilbao
Lead Planner
Natalie is responsible for the planning team who handle all the appointments
Josh Winton
Parts Apprentice
Josh is on a college based apprenticeship working with the parts team.
Georgia Edwards
Planner
Georgia works on planning all the engineers diary’s
Emily Green
Planner
Emily works on the planning team scheduling the engineers diary’s
Retired
Robin Smith
Managing Director (Retired 2009)
Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.
Reliable and professional service
We've used Custom Heat for our boiler service for a few years and have always been quite happy with the service. They recently replaced our very old boiler when it broke and did a fantastic job! We live in quite an old house that threw up a number of challenges but our engineer coped with everything brilliantly and did an amazing job of updating our heating system! Would definitely recommend.
KarensaQuick and efficient service
Quick and efficient service, very pleased with the work. Our engineer was very knowledgeable and explained clearly and concisely the work he had carried out and why.
Dawn Maria LoughnaneExcellent
Excellent, easy to book, arrived on time, impeccable manners, very capable & confident. We'll never use anyone else again, both engineers are a real credit to you. Thank you
SueTop notch job
Top notch job, I commissioned an entire boiler heating system replacement and the first 2 days they were a man short for the job due to many reasons but one man did the job of two to make up for it. What a trooper!
EdCentral Heating Update
Old central heating system updated by installation of combi boiler. Old hot water cylinder and boiler removed, new boiler installed and pipework revised. Work done neatly and efficiently with less disruption than I expected.
Stephen TompsettExcellent service, aftercare and craftsmanship
Excellent boiler installation last year, the team are always there to help, and responses to queries are quick. It's the aftercare and workmen standards that keep us using Custom Heat.
Hologram EditorialFully accredited, for your peace of mind
