Robin Smith

Robin Smith

Managing Director (Retired)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.
Hilary Smith

Hilary Smith

Managing Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.
Lincoln Smith

Lincoln Smith

Managing Director

After joining the family business in 2001, Lincoln is responsible for the day to day running of Custom Heat.
Chris Knowles

Chris Knowles

Installation and Service Manager

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.
Tom Price

Tom Price

Sales and Design

Tom is responsible for quoting, system design and sales.
Ian Haynes

Ian Haynes

Surveyor & Service Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.
Darren Pimlott

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.
David Hadlow

David Hadlow

Senior Service & Breakdown Engineer

Dave has been with Custom Heat since 1996. Initially starting as an installation engineer, he now specialises in servicing and breakdowns.
Ross Sanderson

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems
James Edgar

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer's boilers and heating systems.
Tom Horne

Tom Horne

Installation and Service Engineer

Tom is responsible for installation and service work
John Kelly

John Kelly

Service and Installation Engineer

John works on both service and breakdown calls and installing new boilers and heating systems.
Peter Gethin-Baker

Peter Gethin-Baker

Installation Engineer

Peter works on installing new boilers and heating systems.
Michael Hill

Michael Hill

Installation Engineer

Michael is responsible for the installation of new boilers and central heating systems.
Tynan Jones

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.
Mason Phillips

Mason Phillips

Apprentice Gas Engineer

Mason joined Custom Heat in 2016 with the ambition of training to become a fully qualified Gas Engineer. Along with collage 1 day a week, Mason is currently on the Worcester Bosch apprenticeship scheme where he spends time at Worcester Bosch gaining valuable knowledge and training.
James Chapman

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.
Ben Sinclair

Ben Sinclair

Apprentice Heating Engineer

Ben Joined Custom Heat in late 2018 on a long term apprenticeship and works with our engineers to fitting new heating systems.
Jane Simpson

Jane Simpson

Administration

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Katherine Tant

Katherine Tant

Spare Parts

Katherine is responsible for all new parts being fitted to our customer's boilers and heating systems. She also helps with customer enquiries and appointments.
Michelle Edis

Michelle Edis

Spare Parts & Administration

Michelle is responsible for all new parts being fitted to our customer's boilers and heating systems. She also helps with customer enquiries and appointments.
Hollie Pop

Hollie Pop

Accounts & Stock control (part time)

Hollie is responsible for stock control and also helps with accounts and invoicing.