JULY 2021 COVID NEWS – We continue to operate as normal and all appointments will be attended inline with our strict hygiene and social distancing measures watch our COVID-19 video.

Meet The Team

Meet our engineers and supporting team based in Rugby.

Directors

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

Hilary Smith

Managing Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Surveyors

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems

Senior Engineers

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

Tom Grant

Installation Manager

Tom manages all of the installation teams

Engineers

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

Tom Horne

Service & Breakdown Engineer

Tom is responsible for both servicing and repairing our customer’s boilers and heating systems.

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Aaron Parker

Service & Breakdown Engineer

Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

James Duffy

Service & Breakdown Engineer

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Phillip Alexander

Installation Engineer

Phillip is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

Chris Nixon

Service & Breakdown Engineer

Chris is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Craig Alcock

Service & Breakdown Engineer

Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Marcus Gichuhi

Service & Breakdown Engineer

Marcus is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Paul Reid

Service & Breakdown Engineer

Paul is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Martin Mead

Installtion Engineer

Martin is responsible for installation of our customers central heating boilers, radiators and hot water systems.

Rashpal Dhillon

Service & Breakdown Engineer

Rashpal is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Fiaz Hussain

Service & Breakdown Engineer

Fiaz is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Niall Barker

Installtion Engineer

Niall is responsible for installation of our customers central heating boilers, radiators and hot water systems.

Dan Hopkinson

Service & Breakdown Engineer

Dan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Saboor Khan

Service & Breakdown Engineer

Saboor is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Callum Warner

Service & Breakdown Engineer

Callum is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

David Tibbetts

Service & Breakdown Engineer

David is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Simon Scarfe

Service & Breakdown Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

William Wright

Service & Breakdown Engineer

William is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Charlie Whittaker

Qualified Plumber

Charlie is a qualified plumber working towards being a qualified gas engineer.

Ben Maguire

Service & Breakdown Engineer

Ben is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Mohammed Helal

Service & Breakdown Engineer

Mohammed is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

Andrew Turner

Logistical Support

Andrew is responsible for logistical support to our engineers

Andy Taylor

Logistical Support

Andy is responsible for logistical support to our engineers

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

Apprentices

Owen Jones

Apprentice Gas Engineer

Owen is training to be a qualified gas engineer and works mainly with our installation engineers.

Jack Mead

Apprentice Gas Engineer

Jack is training to be a qualified gas engineer and works mainly with our installation engineers.

Tyrone White

Apprentice Gas Engineer

Tyrone is currently training to be a qualified gas engineer and works mainly with our installation engineers.

Elliott Mumford

Apprentice Gas Engineer

Elliott is paired up with our senior engineers learning the Gas Engineer trade.

William Simpson

Apprentice Gas Engineer

William is currently training to be a qualified gas engineer and works mainly with our senior installtion engineers.

Customer Support

Lee Burton

Parts Manager

Lee manages all the incoming and outgoing parts, stock and repair quotations.

Katherine Tant

Accounts Payable

Katherine is responsible for all inbound invoices, invoice reports and purchase accounts.

Jane Simpson

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Katie Heads

Parts

Katie is responsible for new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Shannon Dutton

Shannon Dutton

Planner

Shannon works on the planning team scheduling the engineers diary’s

Joanne Jupp

Joanne Jupp

Administration

Joanne works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Natalie Bilbao

Natalie Bilbao

Lead Planner

Natalie is responsible for the planning team who handle all the appointments

Josh Winton

Josh Winton

Parts Apprentice

Josh is on a college based apprenticeship working with the parts team.

Georgia Edwards

Georgia Edwards

Planner

Georgia works on planning all the engineers diary’s

Emily Green

Emily Green

Planner

Emily works on the planning team scheduling the engineers diary’s

Retired

Robin Smith

Managing Director (Retired 2009)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.

Reliable and professional service

We've used Custom Heat for our boiler service for a few years and have always been quite happy with the service. They recently replaced our very old boiler when it broke and did a fantastic job! We live in quite an old house that threw up a number of challenges but our engineer coped with everything brilliantly and did an amazing job of updating our heating system! Would definitely recommend.

Karensa

Quick and efficient service

Quick and efficient service, very pleased with the work. Our engineer was very knowledgeable and explained clearly and concisely the work he had carried out and why.

Dawn Maria Loughnane

Excellent

Excellent, easy to book, arrived on time, impeccable manners, very capable & confident. We'll never use anyone else again, both engineers are a real credit to you. Thank you

Sue

Top notch job

Top notch job, I commissioned an entire boiler heating system replacement and the first 2 days they were a man short for the job due to many reasons but one man did the job of two to make up for it. What a trooper!

Ed

Central Heating Update

Old central heating system updated by installation of combi boiler. Old hot water cylinder and boiler removed, new boiler installed and pipework revised. Work done neatly and efficiently with less disruption than I expected.

Stephen Tompsett

Excellent service, aftercare and craftsmanship

Excellent boiler installation last year, the team are always there to help, and responses to queries are quick. It's the aftercare and workmen standards that keep us using Custom Heat.

Hologram Editorial

Fully accredited, for your peace of mind

  • OFTEC Logo
  • Gas Safe Registered
  • BESA Logo
  • CIPHE Registered Plumber
  • Grant Accredited
  • FCA Logo
  • Refcom F-Gas Certificated