Meet our engineers and office based team

Robin Smith

Managing Director (Retired)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.

Hilary Smith

Managing Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

Lincoln Smith

Managing Director

After joining the family business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Tom Price

Surveyor and Design

If you're having a quote then chances are it'll be Tom who comes to see you. Tom is responsible for all installation quotations.

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems

Tony Turner

Domestic & Commercial Engineer

Tony is responsible for commercial and domestic installation, repair and service work.

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer's boilers and heating systems.

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

Tom Horne

Installation and Service Engineer

Tom is responsible for installation and service work.

Tom Grant

Installation Engineer

Tom is responsible for the installation of new boilers, heating and hot water systems

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

John Kelly

Service and Installation Engineer

John works on both service and breakdown calls and installing new boilers and heating systems.

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

Mason Phillips

Plumbing & Heating Engineer

Mason is responsible for the installation of heating, hot water and bathroom systems.

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

Ben Sinclair

Apprentice Heating Engineer

Ben Joined Custom Heat in late 2018 on a long term apprenticeship and works with our engineers on fitting new heating systems and bathrooms.

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Katherine Tant

Parts Manager

Katherine is responsible for all new parts being fitted to our customer's boilers and heating systems. She also helps with customer enquiries and appointments.

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Katie Heads

Administration

Katie is responsible for all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Meet The Team

We’re Looking For Talented Engineers