Robin Smith

Robin Smith

Managing Director

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.
Hilary Smith

Hilary Smith

Managing Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.
Lincoln Smith

Lincoln Smith

Managing Director

After joining the family business in 2001, Lincoln is responsible for the day to day running of Custom Heat.
Ian Haynes

Ian Haynes

Business Manager

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years. Ian has worked as a training assessor and lecturer in the past who is also responsible for all the service and installation work.
Darren Pimlott

Darren Pimlott

Senior Installation Engineer

Darren has been with us for over 20 years, he is responsible for our installation, plumbing and bathroom work.
David Hadlow

David Hadlow

Senior Service & Breakdown Engineer

Dave has been with Custom Heat for almost 20 years. Initially starting as an installation engineer, he now specialises in servicing and breakdowns.
Chris Knowles

Chris Knowles

Senior Service & Breakdown Engineer

Having been with us since 2007,  Chris is responsible for annual servicing and also broken down boilers in need of repair.
Ross Sanderson

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems
James Edgar

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer's boilers and heating systems.
Tom Horne

Tom Horne

Installation and Service Engineer

Tom is responsible for installation and service work
John Kelly

John Kelly

Gas Service and Installation engineer

John works on both service and breakdown calls and installing new boilers and heating systems.
Peter Gethin-Baker

Peter Gethin-Baker

Installation engineer

Peter works on installing new boilers and heating systems.
Tynan Jones

Tynan Jones

Plumbing engineer

Joining Custom Heat in 2015, Tynan works closely with our installation engineers. He is qualified to NVQ level 2 and is working toward his Gas Safe Registration.
Mason Phillips

Mason Phillips

Apprentice Gas Engineer

Mason joined Custom Heat in 2016 with the ambition of training to become a fully qualified Gas Engineer. He currently works alongside our Senior Engineer Darren.
James Chapman

James Chapman

Plumbing engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 but is working towards his Gas Safe registration.
Jane Simpson

Jane Simpson

Administration

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Katherine Tant

Katherine Tant

Spare Parts

Katherine is responsible for all new parts being fitted to our customer's boilers and heating systems. She also helps with customer enquiries and appointments.