Meet The Team
Meet our engineers and supporting team based in Rugby.
Directors
Lincoln Smith
Managing Director
After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.
Hilary Smith
Managing Director
Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.
Chris Knowles
Operations Director
Having been with us since 2007, Chris is responsible for all of the installation and service engineers.
Engineers
Darren Pimlott
Senior Installation Engineer
Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.
Tynan Jones
Installation & Service Engineer
Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.
Tom Horne
Installation and Service Engineer
Tom is responsible for installation and service work.
Ross Sanderson
Installation Engineer
Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems
Mason Phillips
Plumbing & Heating Engineer
Mason is responsible for the installation of heating, hot water and bathroom systems.
James Edgar
Service & Breakdown Engineer
James is responsible for both servicing and repairing our customer’s boilers and heating systems.
James Chapman
Plumbing & Heating Engineer
James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.
John Kelly
Service and Installation Engineer
John works on both service and breakdown calls and installing new boilers and heating systems.
Ian Haynes
Service & Repair Engineer
Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.
Ben Sinclair
Apprentice Heating Engineer
Ben Joined Custom Heat in late 2018 on a long term apprenticeship and works with our engineers on fitting new heating systems and bathrooms.
Tom Price
Surveyor and Design
If you’re having a quote then chances are it’ll be Tom who comes to see you. Tom is responsible for all installation quotations.
Craig Alcock
Service & Breakdown Engineer
Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Marcus Gichuhi
Service & Breakdown Engineer
Marcus is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Andrew Green
Service & Breakdown Engineer
Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Tom Newcombe
Installation Engineer
Tom is responsible for the installation of central heating boilers, radiators and hot water systems.
Barry Elliott
Service & Breakdown Engineer
Barry is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Iain Black
Service & Breakdown Engineer
Darren is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Chris Nixon
Service & Breakdown Engineer
Chris is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Jordan Finch
Service & Breakdown Engineer
Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Aaron Parker
Service & Breakdown Engineer
Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
James Duffy
Service & Breakdown Engineer
James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.
Andrew Taylor
Logistical Support
Andrew assists the engineers with logistical support
Brendan Spain
Service and Installation Engineer
Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.
James Moody
Installation Engineer
James is responsible for the installation of new boilers, heating and hot water systems
Tom Grant
Installation Engineer
Tom is responsible for the installation of new boilers, heating and hot water systems
Tony Turner
Domestic & Commercial Engineer
Tony is responsible for commercial and domestic installation, repair and service work.
Daniel Pateman
Installation Engineer
Daniel is responsible for the installation of new boilers, heating and hot water systems
Support & Customer Care
Katherine Tant
Parts Manager
Katherine is responsible for all new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.
Jane Simpson
Administration & Accounts
Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Becky Tarn
Administration
Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Katie Heads
Administration
Katie is responsible for all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Marta Żylińska
Administration
Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.
Retired
Robin Smith
Managing Director (Retired)
Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.
Reliable and professional service
We've used Custom Heat for our boiler service for a few years and have always been quite happy with the service. They recently replaced our very old boiler when it broke and did a fantastic job! We live in quite an old house that threw up a number of challenges but our engineer coped with everything brilliantly and did an amazing job of updating our heating system! Would definitely recommend.
KarensaQuick and efficient service
Quick and efficient service, very pleased with the work. Our engineer was very knowledgeable and explained clearly and concisely the work he had carried out and why.
Dawn Maria LoughnaneExcellent
Excellent, easy to book, arrived on time, impeccable manners, very capable & confident. We'll never use anyone else again, both engineers are a real credit to you. Thank you
SueTop notch job
Top notch job, I commissioned an entire boiler heating system replacement and the first 2 days they were a man short for the job due to many reasons but one man did the job of two to make up for it. What a trooper!
EdCentral Heating Update
Old central heating system updated by installation of combi boiler. Old hot water cylinder and boiler removed, new boiler installed and pipework revised. Work done neatly and efficiently with less disruption than I expected.
Stephen TompsettExcellent service, aftercare and craftsmanship
Excellent boiler installation last year, the team are always there to help, and responses to queries are quick. It's the aftercare and workmen standards that keep us using Custom Heat.
Hologram EditorialFully accredited, for your peace of mind
