Coronavirus Update: We are now working as normal and operating at full capacity.

Meet The Team

Meet our engineers and supporting team based in Rugby.

Directors

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

Hilary Smith

Hilary Smith

Managing Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

Chris Knowles

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Engineers

Darren Pimlott

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

Tynan Jones

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

Tom Horne

Tom Horne

Installation and Service Engineer

Tom is responsible for installation and service work.

Ross Sanderson

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems

Mason Phillips

Plumbing & Heating Engineer

Mason is responsible for the installation of heating, hot water and bathroom systems.

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

John Kelly

Service and Installation Engineer

John works on both service and breakdown calls and installing new boilers and heating systems.

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

Ben Sinclair

Apprentice Heating Engineer

Ben Joined Custom Heat in late 2018 on a long term apprenticeship and works with our engineers on fitting new heating systems and bathrooms.

Tom Price

Tom Price

Surveyor and Design

If you’re having a quote then chances are it’ll be Tom who comes to see you. Tom is responsible for all installation quotations.

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

Barry Elliott

Service & Breakdown Engineer

Barry is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Iain Black

Service & Breakdown Engineer

Darren is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Ashley Homer

Service & Breakdown Engineer

Ashley is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

James Duffy

Service & Breakdown Engineer

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Andrew Taylor

Logistical Support

Andrew assists the engineers with logistical support

Brendan Spain

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

James Moody

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

Tom Grant

Tom Grant

Installation Engineer

Tom is responsible for the installation of new boilers, heating and hot water systems

Tony Turner

Tony Turner

Domestic & Commercial Engineer

Tony is responsible for commercial and domestic installation, repair and service work.

Daniel Pateman

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

Support & Customer Care

Katherine Tant

Katherine Tant

Parts Manager

Katherine is responsible for all new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.

Jane Simpson

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Becky Tarn

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Katie Heads

Katie Heads

Administration

Katie is responsible for all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Marta Żylińska

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Retired

Robin Smith

Robin Smith

Managing Director (Retired)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.

Reliable and professional service

We've used Custom Heat for our boiler service for a few years and have always been quite happy with the service. They recently replaced our very old boiler when it broke and did a fantastic job! We live in quite an old house that threw up a number of challenges but our engineer coped with everything brilliantly and did an amazing job of updating our heating system! Would definitely recommend.

Karensa

Quick and efficient service

Quick and efficient service, very pleased with the work. Our engineer was very knowledgeable and explained clearly and concisely the work he had carried out and why.

Dawn Maria Loughnane

Excellent

Excellent, easy to book, arrived on time, impeccable manners, very capable & confident. We'll never use anyone else again, both engineers are a real credit to you. Thank you

Sue

Top notch job

Top notch job, I commissioned an entire boiler heating system replacement and the first 2 days they were a man short for the job due to many reasons but one man did the job of two to make up for it. What a trooper!

Ed

Central Heating Update

Old central heating system updated by installation of combi boiler. Old hot water cylinder and boiler removed, new boiler installed and pipework revised. Work done neatly and efficiently with less disruption than I expected.

Stephen Tompsett

Excellent service, aftercare and craftsmanship

Excellent boiler installation last year, the team are always there to help, and responses to queries are quick. It's the aftercare and workmen standards that keep us using Custom Heat.

Hologram Editorial

Fully accredited, for your peace of mind

  • OFTEC Logo
  • Gas Safe Registered
  • BESA Logo
  • CIPHE Registered Plumber
  • Grant Accredited
  • FCA Logo
  • Refcom F-Gas Certificated