NOVEMBER LOCKDOWN – We continue to operate as normal and all appointments will be attended inline with our strict hygiene and social distancing measures watch our COVID-19 video.

Meet The Team

Meet our engineers and supporting team based in Rugby.

Directors

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

Hilary Smith

Managing Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Surveyors

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems

Karl Hancox

Surveyor and Design

Karl is responsible for installation quotations such as boilers, bathrooms, air conditioning and hot water systems

Senior Engineers

Darren Pimlott

Senior Installation Engineer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

Ian Haynes

Service & Repair Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

Ross Sanderson

Installation Engineer

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems

Engineers

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

Tom Horne

Service & Breakdown Engineer

Tom is responsible for both servicing and repairing our customer’s boilers and heating systems.

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

James Chapman

Plumbing & Heating Engineer

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

Andrew Green

Service & Breakdown Engineer

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Iain Black

Service & Breakdown Engineer

Iain is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Jordan Finch

Service & Breakdown Engineer

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Aaron Parker

Service & Breakdown Engineer

Aaron is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

James Duffy

Service & Breakdown Engineer

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

Tom Newcombe

Installation Engineer

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

Chris Nixon

Service & Breakdown Engineer

Chris is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Craig Alcock

Service & Breakdown Engineer

Craig is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Marcus Gichuhi

Service & Breakdown Engineer

Marcus is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Daniel McHugh

Service & Breakdown Engineer

Daniel is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Paul Reid

Service & Breakdown Engineer

Paul is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Ashley Lowman

Service & Breakdown Engineer

Ashley is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Brendan Spain

Service and Installation Engineer

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

James Moody

Installation Engineer

James is responsible for the installation of new boilers, heating and hot water systems

Ryan Kelly

Logistical Support

Ryan is responsible for logistical support to our engineers

Tom Grant

Installation Engineer

Tom is responsible for the installation of new boilers, heating and hot water systems

Tony Turner

Domestic & Commercial Engineer

Tony is responsible for commercial and domestic installation, repair and service work.

Daniel Pateman

Installation Engineer

Daniel is responsible for the installation of new boilers, heating and hot water systems

Apprentices

Elliott Mumford

Apprentice Gas Engineer

Elliott is paired up with our senior engineers learning the Gas Engineer trade.

William Simpson

Apprentice Gas Engineer

William is currently training to be a qualified gas engineer and works mainly with our senior installtion engineers.

Customer Support

Katherine Tant

Parts Manager

Katherine is responsible for all new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.

Jane Simpson

Jane Simpson

Administration & Accounts

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Becky Tarn

Administration

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Katie Heads

Administration

Katie is responsible for all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Marta Żylińska

Administration

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Natalie Bilbao

Natalie Bilbao

Administration

Natalie works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Retired

Robin Smith

Managing Director (Retired 2009)

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.

Reliable and professional service

We've used Custom Heat for our boiler service for a few years and have always been quite happy with the service. They recently replaced our very old boiler when it broke and did a fantastic job! We live in quite an old house that threw up a number of challenges but our engineer coped with everything brilliantly and did an amazing job of updating our heating system! Would definitely recommend.

Karensa

Quick and efficient service

Quick and efficient service, very pleased with the work. Our engineer was very knowledgeable and explained clearly and concisely the work he had carried out and why.

Dawn Maria Loughnane

Excellent

Excellent, easy to book, arrived on time, impeccable manners, very capable & confident. We'll never use anyone else again, both engineers are a real credit to you. Thank you

Sue

Top notch job

Top notch job, I commissioned an entire boiler heating system replacement and the first 2 days they were a man short for the job due to many reasons but one man did the job of two to make up for it. What a trooper!

Ed

Central Heating Update

Old central heating system updated by installation of combi boiler. Old hot water cylinder and boiler removed, new boiler installed and pipework revised. Work done neatly and efficiently with less disruption than I expected.

Stephen Tompsett

Excellent service, aftercare and craftsmanship

Excellent boiler installation last year, the team are always there to help, and responses to queries are quick. It's the aftercare and workmen standards that keep us using Custom Heat.

Hologram Editorial

Fully accredited, for your peace of mind

  • OFTEC Logo
  • Gas Safe Registered
  • BESA Logo
  • CIPHE Registered Plumber
  • Grant Accredited
  • FCA Logo
  • Refcom F-Gas Certificated