Meet The Team

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

Tom is responsible for installation and service work.

Having been with us since 2006, Ross is responsible for Installing new boilers & central heating systems

Mason is responsible for the installation of heating, hot water and bathroom systems.

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

James joined Custom Heat wanting to become a Gas safe registered engineer. He is a qualified plumber to level 2 and is working towards his Gas Safe registration.

John works on both service and breakdown calls and installing new boilers and heating systems.

Ian has worked in the domestic and commercial gas, oil and LPG industry for nearly 30 years.

Ben Joined Custom Heat in late 2018 on a long term apprenticeship and works with our engineers on fitting new heating systems and bathrooms.

If you’re having a quote then chances are it’ll be Tom who comes to see you. Tom is responsible for all installation quotations.

Andrew is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Tom is responsible for the installation of central heating boilers, radiators and hot water systems.

Barry is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Darren is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Jordan is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Ashley is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

James is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

Andrew assists the engineers with logistical support

Brendan is responsible for the installations of new boilers and the ongoing service and maintenance.

James is responsible for the installation of new boilers, heating and hot water systems

Tom is responsible for the installation of new boilers, heating and hot water systems

Tony is responsible for commercial and domestic installation, repair and service work.

Daniel is responsible for the installation of new boilers, heating and hot water systems

Katherine is responsible for all new parts being fitted to our customer’s boilers and heating systems. She also helps with customer enquiries and appointments.

Jane has been with us since 2003 working on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Becky works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Katie is responsible for all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Marta works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby.