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0330 383 0000

9 Somers Road,
Rugby,
Warwickshire,
CV22 7DB

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Home » About » Meet the Team

Meet the Team

Meet our engineers and supporting team based in Rugby and Cornwall.

DirectorsManagersSurveyorsSenior EngineersEngineersElectriciansApprenticesCustomer SupportIn Memory

Directors

Lincoln Smith
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Lincoln Smith

Managing Director
Lincoln Smith

Lincoln Smith

Managing Director

After joining the business in 2001, Lincoln is responsible for the day to day running of Custom Heat.

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Hilary Smith

Financial Director

Hilary Smith

Financial Director

Co-founder of Custom Heat, Hilary raised three children whilst running the business from the family home. Hilary now manages our accounts.

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Terri-Anne Smith

Accounts & Communications Director

Terri-Anne Smith

Accounts & Communications Director

Terri-Anne is responsible for managing the finances and communications at Custom Heat.

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Chris Knowles

Operations Director

Chris Knowles

Operations Director

Having been with us since 2007, Chris is responsible for all of the installation and service engineers.

Management

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Tom Horne

Service Manager

Tom Horne

Service Manager

Tom is responsible for managing our service and repair engineers.

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Tom Grant

Installation Manager

Tom Grant

Installation Manager

Tom manages all of the installation teams.

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Paul Reid

Service Partner Manager

Paul Reid

Service Partner Manager

Paul is responsible for the service and repair engineers working with our commercial partners.

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Will Best

Bathroom Manager / Surveyor

Will Best

Bathroom Manager / Surveyor

Will is responsible for the fitting of new bathroom suites.

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David Jackson

Electrical Manager / Surveyor

David Jackson

Electrical Manager / Surveyor

David is responsible for managing our team of electrical engineers.

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Stephen Jarvis

South West Manager / Surveyor

Stephen Jarvis

South West Manager / Surveyor

Stephen is responsible for managing our South West service, repair and installation engineers

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Lisa Knowles

HR Executive

Lisa Knowles

HR Executive

Lisa is responsible for all things people, from onboarding to making sure everyone feels supported and heard

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Joanne Jupp

Office Manager

Joanne Jupp

Office Manager

Joanne manages the office team daily.

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Paul Webb

Fleet Manager

Paul Webb

Fleet Manager

Paul looks after the fleet of vans and all the maintenance that bring.

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Lee Burton

Parts Manager

Lee Burton

Parts Manager

Lee manages all the incoming and outgoing parts, stock and repair quotations.

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Gary Lorimer

Business Development Manager

Gary Lorimer

Business Development Manager

Gary helps to grow the business and build strong partnerships.

Surveyors

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Tom Price

Surveyor and Design

Tom Price

Surveyor and Design

Tom is responsible for installation quotations such as boilers, bathrooms, air conditioning, renewables, commercial and hot water systems.

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Sam Colley

Surveyor and Projects

Sam Colley

Surveyor and Projects

Sam is responsible for quotations of new project work.

At Custom Heat we stick to what we do best, delivering a first class job and service that gives customers peace of mind every time.
Lincoln Smith Managing Director
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Stephen Jarvis

South West Manager / Surveyor

Stephen Jarvis

South West Manager / Surveyor

Stephen is responsible for managing our South West service, repair and installation engineers

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Will Best

Bathroom Manager / Surveyor

Will Best

Bathroom Manager / Surveyor

Will is responsible for the fitting of new bathroom suites.

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David Jackson

Electrical Manager / Surveyor

David Jackson

Electrical Manager / Surveyor

David is responsible for managing our team of electrical engineers.

Senior Engineers

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Darren Pimlott

Senior Bathroom Installer

Darren Pimlott

Senior Bathroom Installer

Darren has been with us since 1995, he is responsible for our installation, plumbing and bathroom work.

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Ian Haynes

Senior Service Engineer

Ian Haynes

Senior Service Engineer

Ian has worked in the domestic and commercial gas, oil and LPG industry for over 30 years.

Engineers

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Tynan Jones

Installation & Service Engineer

Tynan Jones

Installation & Service Engineer

Joining Custom Heat in 2015, Tynan is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

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Kris Butlin

Installation Engineer

Kris Butlin

Installation Engineer

Kris is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

I’ve been part of the Custom Heat family since 1995 and whilst a lot has changed in the technology we use – the values of the business remain the same and it’s why even after so many years, I’m proud to be part of Custom Heat.
Darren Pimlott Plumbing & Heating Engineer
Join the team
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James Edgar

Service & Breakdown Engineer

James Edgar

Service & Breakdown Engineer

James is responsible for both servicing and repairing our customer’s boilers and heating systems.

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Ruby Rayat

Service Engineer

Ruby Rayat

Service Engineer

Ruby is responsible for the service of our customers central heating boilers.

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Ryan Paskin

Gas Engineer

Ryan Paskin

Gas Engineer

Martin is responsible for the servicing & repair of gas boilers.

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Todd Ealing

Gas Engineer

Todd Ealing

Gas Engineer

Todd is responsible for the servicing of gas boilers.

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Simon Scarfe

Service & Breakdown Engineer

Simon Scarfe

Service & Breakdown Engineer

Simon is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Niall Phillips

Service Engineer

Niall Phillips

Service Engineer

Niall is responsible for the service of our customers central heating boilers.

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James Lawson

Gas Engineer

James Lawson

Gas Engineer

James is responsible for the servicing of gas boilers.

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Carl Southam

Gas Engineer

Carl Southam

Gas Engineer

Tom is responsible for the installation of gas boilers.

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Tom Newcombe

Gas Engineer

Tom Newcombe

Gas Engineer

Tom is responsible for the installation of central heating systems.

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Matthew Venables

Service & Repair Engineer

Matthew Venables

Service & Repair Engineer

Matt is responsible for the service of our customers central heating boilers.

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Cezary Goman

Service Engineer

Cezary Goman

Service Engineer

Cezary is responsible for the service of our customers central heating boilers.

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Robert George

Service and breakdown engineer

Robert George

Service and breakdown engineer

Robert is responsible for servicing and repairs on our customers central heating boilers, radiators and hot water systems.

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Jack Blanksby

Installation Engineer

Jack Blanksby

Installation Engineer

Jack is responsible for installation of our customers central heating boilers and systems.

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Eamon Conway

Installation Engineer

Eamon Conway

Installation Engineer

Eamon is responsible for the installation of our customers central heating boilers, bathrooms, radiators and hot water systems.

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Lee Foord

Installation & Service Engineer

Lee Foord

Installation & Service Engineer

Lee is responsible for the installation of new boilers and the ongoing service of boilers and gas appliances.

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Marcel Dal Din

Service & Breakdown Engineer

Marcel Dal Din

Service & Breakdown Engineer

Marcel is responsible for both servicing and repairing our customer’s boilers and heating systems.

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Fergus Dyke

Service & Breakdown Engineer

Fergus Dyke

Service & Breakdown Engineer

Fergus is responsible for both servicing and repairing our customer’s boilers and heating systems.

Electricians

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David Jackson

Electrical Manager / Surveyor

David Jackson

Electrical Manager / Surveyor

David is responsible for managing our team of electrical engineers.

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Chris Hager

Electrician

Chris Hager

Electrician

Chris works with our electrical team on installation and reactive works.

Apprentices

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Isaac Cerec

Apprentice Gas Engineer

Isaac Cerec

Apprentice Gas Engineer

Isaac is training to be a qualified gas engineer and works mainly with our installation engineers.

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Bethany Jenkins

Apprentice Gas Engineer

Bethany Jenkins

Apprentice Gas Engineer

Bethany works with our qualified engineers working towards being a gas engineer

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Cameron Lee

Apprentice Gas Engineer

Cameron Lee

Apprentice Gas Engineer

Cameron is training to be a qualified gas engineer and works mainly with our installation engineers.

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Caleb Hill

Apprentice Gas Engineer

Caleb Hill

Apprentice Gas Engineer

Caleb is training to be a qualified gas engineer and works mainly with our installation engineers.

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Liam Hazelwood

Apprentice Gas Engineer

Liam Hazelwood

Apprentice Gas Engineer

Liam is training to be a qualified gas engineer and works mainly with our installation engineers.

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Ryan Wills

Apprentice Gas Engineer

Ryan Wills

Apprentice Gas Engineer

Ryan is training to be a qualified gas engineer and works mainly with our installation engineers.

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Tyler Gibbs

Apprentice Electrical Engineer

Tyler Gibbs

Apprentice Electrical Engineer

Tyler is training to be a qualified Electrician and works mainly with our installation engineers.

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Blakeley Ball

Apprentice Gas Engineer

Blakeley Ball

Apprentice Gas Engineer

Blakeley is training to be a qualified gas engineer and works mainly with our installation engineers.

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Ty Lawes

Apprentice Gas Engineer

Ty Lawes

Apprentice Gas Engineer

Ty is training to be a qualified gas engineer and works mainly with our installation engineers.

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Kyle Kerfoot-Bale

Apprentice Gas Engineer

Kyle Kerfoot-Bale

Apprentice Gas Engineer

Kyle is training to be a qualified gas engineer and works mainly with our installation engineers.

Customer Support

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Katherine Tant

Procurement Support

Katherine Tant

Procurement Support

Katherine is responsible for all inbound invoices and purchase accounts.

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Hayley Burke

Administration

Hayley Burke

Administration

Hayley works on all things office based, helping customers over the phone and directing web bookings.

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Laura Smith

Finances

Laura Smith

Finances

Laura works on credit control and finances.

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Indre Preide

Accounts

Indre Preide

Accounts

Indre works on accounts

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Natalie Bilbao

Lead Planner

Natalie Bilbao

Lead Planner

Natalie is responsible for the planning team who handle all the appointments

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Diogo Santos

Planner

Diogo Santos

Planner

Diogo works in the administration team, working on all things admin.

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Alexander Pichon

Planner

Alexander Pichon

Planner

Alexander works on planning

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Emily Wagg

Administration

Emily Wagg

Administration

Emily works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Mariana Campos

Administration

Mariana Campos

Administration

Mariana works on all things admin such as booking appointments, sending quotations and helping customers with enquiries.

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Kelly Docker

Administration

Kelly Docker

Administration

Kelly works on all things admin such as planning and scheduling

In Memory

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Robin Smith

Director

Robin Smith

Director

Robin started Custom Heat with Hilary back in 1980 from a small home office in Rugby and sadly passed away in May 2023

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Aaron Parker

Service & Breakdown Engineer

Aaron Parker

Service & Breakdown Engineer

1984-2022 Loving father, husband and industry professional. Thank you for your hard work and dedication.

Looking to join the team?

If you want to become part of the Custom Heat team, submit your CV via our contact form here.