It might not be as bad as you think!
If you discover that a problem with your boiler is leaving your home without hot water or central heating you might start to fear the worst – but more often than not it probably won’t be as bad as you think. At Custom Heat we’ve been repairing broken-down boilers for nearly 40 years, and in our experience most issues can be resolved with a simple fix – and more importantly won’t end up costing you the Earth.
We also pride ourselves on keeping our vans exceptionally well stocked, ensuring we have the best chance of fixing the fault on the first call-out and getting your house back to feeling like home again as quickly as possible.
Get peace of mind with Care Plans
There’s never a good time to lose your hot water and central heating, and when it happens it can disrupt your whole family. Our Care Plans are designed to provide you with peace of mind all year round.
BOILER SERVICE CARE PLAN
Starting at £11/month OR £125/year, This begin our most stripped back plan which covers the cost of the boiler service and gives you access to our dedicated priority phone line, guaranteed same day call out, discounted prices for parts and no excess or call out charges. We do charge labour on this plan at £19.50 per 15 minuets on a boiler breakdown.
BOILER COVER CARE PLAN
For £15/month OR £175/year This plan covers includes the boiler service but also includes cover for a boiler breakdown. You will be covered for parts and labour on this plan.
SYSTEM COVER CARE PLAN
For £15/month OR £175/year This plan includes the boiler service and the system pipework, radiators and valves. It’s designed if you have a boiler under guarantee but would still like to cover the system and have the boiler serviced.
FULL SYSTEM CARE PLAN
Our premium Extra Cover service is available for £17.00/month OR £200/year this plan covers the whole heating system. If the boiler, radiators, controls or pipework fail then we would call out and fix it under the plan. Like the other plans it also includes the boiler service.
For a full list of our terms and conditions for all of our Care Plans please navigate to the Care Plan section on the website to find out more.Set-up your online Direct Debit Mandate
How much is the average call out?
The cost of repairing your boiler will depend on the nature of the fault. Although we do charge a call-out fee, these charges cover the first half hour of work, so if we fix the fault within that time, you won’t have to pay a penny more.
Our skilled and experienced team of engineers pride themselves on being able to fix many of the basic things that can go wrong with your boiler within that first half hour.
All prices subject to VAT at current rate.
Request a Call Out
If you’d like to book a callout to repair your boiler or central heating system, please call us or click the button below to complete our booking form and we’ll get straight in touch.
Fully accredited, for your peace of mind