Boiler Breakdown & Repair Rugby

We can repair boiler breakdowns quickly and get your house feeling like home again.

It might not be as bad as you think!

If you discover that a problem with your boiler is leaving your home without hot water or central heating you might start to fear the worst – but more often than not it probably won’t be as bad as you think. At Custom Heat we’ve been repairing broken-down boilers for nearly 40 years, and in our experience most issues can be resolved with a simple fix – and more importantly won’t end up costing you the Earth.

We also pride ourselves on keeping our vans exceptionally well stocked, ensuring we have the best chance of fixing the fault on the first call-out and getting your house back to feeling like home again as quickly as possible.

Radiator repair

Get peace of mind with Extra Cover

There’s never a good time to lose your hot water and central heating, and when it happens it can disrupt your whole family. Our Extra Cover boiler plans are designed to provide you with peace of mind all year round.


Starting at £9.50/month OR £108/year, Extra Cover can protect every element of your central heating system.Our basic plan is designed for our new boiler customers and covers current heating controls, radiators, valves and central heating pipes.


For £13.50/month OR £162/year you will receive the same cover as the basic plan, including your annual boiler service. This means that you’re receiving an annual boiler service for just £46.


For £13.50/month OR £162/year you will receive cover for the boiler only, including your annual boiler service. This means that you’re receiving an annual boiler service for just £46.


Our premium Extra Cover service is available for £16.00/month OR £192/year and includes all of the above plus breakdown cover for your boiler & system – delivering unrivalled peace of mind for your family home’s heating system.

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Comments from our customers who had a breakdown

  • Friendly and efficient service from the engineer and whenever I call the office

    Mr Jim Conning of Flecknoe, Rugby

    Reviewed 23rd Feb 2018

  • The engineer came as scheduled, and got on with the job efficiently and politely. Overall a very good service.

    P. Richard. of Hillside, Rugby

    Reviewed 15th Feb 2018

  • Boiler serviced thins morning. Engineer very friendly and fully explained work carried out. Very tidy too; no mess.

    Nicola Goddard of Everdon, Daventry

    Reviewed 14th Feb 2018

  • Had annual boiler service today…engineer arrived when expected, carried out service efficiently and tidily. Cannot fault Custom Heat at all…excellent company. Thank you

    K. Herrington of Newbold, Rugby

    Reviewed 5th Feb 2018

  • Good work, quick, clean and efficient!

    Mr Robin Singleton of Sawbridge, Rugby

    Reviewed 2nd Feb 2018

  • Been with Custom Heat a long time. Prompt service with very good service personnel. Perhaps the only downside is the timing ‘bracket’ of four hours, though I have, with one exception, not have had to wait too long for the engineer. Will continue to use their services.

    R P Toner of Clifton, Other

    Reviewed 2nd Feb 2018

  • Always pleased with the service we receive from custom Heat so have been with them for some years now on full service contract.

    JB of Town Centre, Southam

    Reviewed 28th Jan 2018

  • They fitted my new boiler and have been with their plan ever since. Excellent service friendly and very tidy

    Mrs Heidi Thomas of Boughton Vale, Rugby

    Reviewed 26th Jan 2018

How much is the average call out?

The cost of repairing your boiler will depend on the nature of the fault. Although we do charge a call-out fee, these charges cover the first half hour of work, so if we fix the fault within that time, you won’t have to pay a penny more.

Our skilled and experienced team of engineers pride themselves on being able to fix many of the basic things that can go wrong with your boiler within that first half hour.

All prices subject to VAT at current rate.


Request a Call out

If you’d like to book a callout to repair your boiler or central heating system, please call us or complete the form below and we’ll get straight in touch.

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Fully accredited, for your peace of mind

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  • Gas Safe Registered
  • Worcester Bosch Accredited
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  • CIPHE Registered Plumber
  • Grant Accredited
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  • Trading Standards Approved
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