Boiler Breakdown & Repair Rugby

We can repair boiler breakdowns quickly and get your house feeling like home again.

It might not be as bad as you think!

If you discover that a problem with your boiler is leaving your home without hot water or central heating you might start to fear the worst – but more often than not it probably won’t be as bad as you think. At Custom Heat we’ve been repairing broken-down boilers for nearly 40 years, and in our experience most issues can be resolved with a simple fix – and more importantly won’t end up costing you the Earth.

We also pride ourselves on keeping our vans exceptionally well stocked, ensuring we have the best chance of fixing the fault on the first call-out and getting your house back to feeling like home again as quickly as possible.

Radiator repair

Get peace of mind with Extra Cover

There’s never a good time to lose your hot water and central heating, and when it happens it can disrupt your whole family. Our Extra Cover boiler plans are designed to provide you with peace of mind all year round.


Starting at £9.50/month OR £108/year, Extra Cover can protect every element of your central heating system.Our basic plan is designed for our new boiler customers and covers current heating controls, radiators, valves and central heating pipes.


For £13.50/month OR £162/year you will receive the same cover as the basic plan, including your annual boiler service. This means that you’re receiving an annual boiler service for just £46.


For £13.50/month OR £162/year you will receive cover for the boiler only, including your annual boiler service. This means that you’re receiving an annual boiler service for just £46.


Our premium Extra Cover service is available for £16.00/month OR £192/year and includes all of the above plus breakdown cover for your boiler & system – delivering unrivalled peace of mind for your family home’s heating system.

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Comments from our customers who had a breakdown

  • First years service , easy to book and pleasant on the phone. Arrived on time, explained the boiler and what was involved. Tidy job , helpful and friendly. Would fully recommend !

    J Stokes of Town centre, Rugby

    Reviewed 24th May 2018

  • James Edgar, the engineer, was polite and helpful. He gave valuable advice on the maintenance of the fire and boiler, particularly the warranty of the tank.

    Jack of Town centre, Rugby

    Reviewed 24th May 2018

  • Excellent service. Engineering was polite and professional. Would highly recommend

    Mrs Sara Merry of Village centre, Crick

    Reviewed 17th May 2018

  • Annual service of central heating boiler carried out today by Custom Heat. The service was easy to arrange at a convenient date to me. The service engineer arrived during the expected time frame and was very thorough when carrying out the annual service provided. I have been pleased with the…

    GH of Village Centre, Barby

    Reviewed 10th May 2018

  • Many thanks for an excellent service on my boiler recently , fast and through.

    Mr M Haselwood of Town Centre, Rugby

    Reviewed 10th May 2018

  • Engineer was great. Gave me some really helpful tips.

    Ms Jean Cleghorn of Brownsover, Rugby

    Reviewed 9th May 2018

  • We are really happy your work 100%

    Mr Sockalingam Karam of New street, Rugby

    Reviewed 9th May 2018

  • No problems at all with the work carried out. Engineer was prompt, clean, helpful. Not too sure about your payment method which I have used this year for the first time by paying on-line. Although I followed the steps to pay by credit card and then submitted it, I was…

    Mr W Palmer of Harborough Magna, Rugby

    Reviewed 9th May 2018

How much is the average call out?

The cost of repairing your boiler will depend on the nature of the fault. Although we do charge a call-out fee, these charges cover the first half hour of work, so if we fix the fault within that time, you won’t have to pay a penny more.

Our skilled and experienced team of engineers pride themselves on being able to fix many of the basic things that can go wrong with your boiler within that first half hour.

All prices subject to VAT at current rate.


Request a Call out

If you’d like to book a callout to repair your boiler or central heating system, please call us or complete the form below and we’ll get straight in touch.

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Fully accredited, for your peace of mind

  • Vaillant Accredited Installer
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  • Gas Safe Registered
  • Worcester Bosch Accredited
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  • CIPHE Registered Plumber
  • Grant Accredited
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  • Trading Standards Approved