Boiler Breakdown & Repair Rugby

We can repair boiler breakdowns quickly and get your house feeling like home again.

It might not be as bad as you think!

If you discover that a problem with your boiler is leaving your home without hot water or central heating you might start to fear the worst – but more often than not it probably won’t be as bad as you think. At Custom Heat we’ve been repairing broken-down boilers for nearly 40 years, and in our experience most issues can be resolved with a simple fix – and more importantly won’t end up costing you the Earth.

We also pride ourselves on keeping our vans exceptionally well stocked, ensuring we have the best chance of fixing the fault on the first call-out and getting your house back to feeling like home again as quickly as possible.

Radiator repair

Get peace of mind with Extra Cover

There’s never a good time to lose your hot water and central heating, and when it happens it can disrupt your whole family. Our Extra Cover boiler plans are designed to provide you with peace of mind all year round.


Starting at £9.50/month OR £108/year, Extra Cover can protect every element of your central heating system.Our basic plan is designed for our new boiler customers and covers current heating controls, radiators, valves and central heating pipes.


For £13.50/month OR £162/year you will receive the same cover as the basic plan, including your annual boiler service. This means that you’re receiving an annual boiler service for just £46.


For £13.50/month OR £162/year you will receive cover for the boiler only, including your annual boiler service. This means that you’re receiving an annual boiler service for just £46.


Our premium Extra Cover service is available for £16.00/month OR £192/year and includes all of the above plus breakdown cover for your boiler & system – delivering unrivalled peace of mind for your family home’s heating system.

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Comments from our customers who had a breakdown

  • I booked my service at Custom Heat by phone and spoke to a helpful and friendly staff member, who offered me a choice of days and times. The service engineer called at the time and date agreed. He was helpful, polite and friendly. He explained what he had done during…

    Marie of Town Centre, Rugby

    Reviewed 16th Sep 2018

  • Dave came on time was very helpful clean and tidy worker and when I came to pay the price was reasonable.

    Jim Fitzgerald of Town centre, Rugby

    Reviewed 19th Jul 2018

  • I have been a customer of Custom Heat for over 20 years and have always had great service, the engineers are polite and everything is done with the minimum of fuss and mess.

    J. MacGregor of Town centre, Rugby

    Reviewed 19th Jul 2018

  • Engineer arrived on time and completed all necessary work efficiently and courteously.

    Mr Stanley Brown of Town Centre, Leamington

    Reviewed 12th Jul 2018

  • Could not fault the service of my boiler at all.The engineer was on time,very polite and efficient.No complaints.

    Patricia O' Meara of Shakespeare gardens, Rugby

    Reviewed 13th Jun 2018

  • Your fitter did an excellent job, to the extent I have already booked him for next year, I don’t think I need to say any more do I?

    Mr Brian Richardson. of Hillmorton, Rugby

    Reviewed 12th Jun 2018

  • Dave Hadlow did a great job doing the first service on our new heating system. Very thorough and conscientious.. Thank you Dave. I will continue to recommend Custom Heat to who ever asks.

    Mrs Kate Wykes of Village centre, Kilsby

    Reviewed 8th Jun 2018

  • Chris from Custom Heat once again provided an excellent service to our boiler. And went out of their way to replace an old flue protector free of charge. I would recommend CH to anyone who asks whether it be for installation or service. A good all round local provider.

    Mrs W of Hillmorton, Rugby

    Reviewed 8th Jun 2018

How much is the average call out?

The cost of repairing your boiler will depend on the nature of the fault. Although we do charge a call-out fee, these charges cover the first half hour of work, so if we fix the fault within that time, you won’t have to pay a penny more.

Our skilled and experienced team of engineers pride themselves on being able to fix many of the basic things that can go wrong with your boiler within that first half hour.

All prices subject to VAT at current rate.


Request a Call Out

If you’d like to book a callout to repair your boiler or central heating system, please call us or click the button below to complete our booking form and we’ll get straight in touch.

Request a Call Out

Fully accredited, for your peace of mind

  • Vaillant Accredited Installer
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  • Gas Safe Registered
  • BESA Logo
  • CIPHE Registered Plumber
  • Grant Accredited
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