Boiler Servicing & New Boiler Installations in Rugby


Established in Rugby in 1980, Custom Heat has been serving Rugby and the surrounding areas for 40 years – so you know you can trust us to help with your heating and boiler-related services.

Serving Rugby since 1980

At Custom Heat we have worked hard to establish ourselves as Rugby’s most trusted family-run heating and plumbing company in and around Warwickshire.

Since our foundation in 1980, we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. By having this strong local connection, several of our Gas Safe Registered engineers actually live in Rugby itself so we’re able to offer a fast response with competitive rates across all our aspects of plumbing and boiler maintenance, including installation and repair.

Not in Rugby? We also serve the surrounding areas including Coventry, Daventry, Nuneaton, Leamington Spa, Lutterworth, Southam, Stratford-Upon-Avon and Warwick.

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Head Office

01788 568752

9 Somers Road,
CV22 7DB

Cornwall Office

01208 244024

Trewint Farm, Bodmin PL30 4HX

General Enquiries

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    Your Rugby Team

    We cover the whole of Rugby and its surrounding areas, including Lutterworth, Dunchurch, Long Lawford, Bilton, and Clifton-upon-Dunsmore.

    We provide competitively-priced boiler installations, servicing and repairs, as well as bespoke bathroom fitting and design, aircon installation and electrical services. With a range of finance options and care plans available, we can help to keep your boiler healthy all year-round.

    Darren Pimlott

    Senior Installation Engineer

    Chris Knowles

    Operations Director

    Kris Butlin

    Installation Engineer

    We’re making an impact in your area

    Accredited partners of Worcester Bosch

    As accredited partners of Worcester Bosch, we are able to offer a full 10 year parts and labour guarantee.

    Unlike all other boiler guarantees, a Worcester Bosch guarantee also covers the Worcester system filter and external Worcester Bosch controls.

    Worcester Bosch Logo


    We recommend that you have your boiler serviced annually. Regular servicing helps ensure that the boiler operates efficiently and safely.

    A typical boiler service includes checking the boiler for gas leaks, examining its components, cleaning parts if necessary, and ensuring it’s running efficiently.

    Our boiler service includes checking the boiler for gas and CO2 leaks, examining its components to ensure they’re working efficiently, inline with manufacturing standards. Cleaning parts if necessary and ensuring the boiler is running effectively.

    Typically, a boiler service will take between 30 minutes to an hour, but this can vary based on the boiler’s condition.

    It’s recommended to have a Gas Safe registered engineer service your boiler to ensure safety and compliance with regulations.

    Installation times can vary, but typically it takes between 1-3 days depending on the complexity of the job.

    The cost can vary widely based on the type of boiler, the capacity and the installation complexity. It’s best to contact us to receive an accurate quote.

    The best type depends on your home’s size, number of bathrooms, and heating requirements. Common types include combi, hybrid or regular boilers.

    Signs include frequent breakdowns, rising energy bills, or if the boiler is over 15 years old. If repairs are more than half the cost of a new boiler, replacement might be more economical.

    Generally, you don’t need planning permission for boiler installations unless you live in a listed building or conservation area. However, the installation must comply with building regulations.

    We would always recommend a qualified professional, install your boiler, especially a gas boiler, to ensure safety.

    Remember that regulations and best practices can vary by country, so it’s always a good idea to consult with local experts or regulatory bodies when considering boiler servicing or installations.

    Typically, a standard boiler service focuses on the boiler and its components to ensure they are operating safely and efficiently. However, some technicians might perform a cursory check of radiators, especially if you mention specific issues you’ve been having, like cold spots or noises.

    If you want a comprehensive check of your radiators, this might fall under a central heating system check or a power flush service rather than a standard boiler service. It’s always a good idea to specify what you want checked when booking a service.