Serving Nuneaton Since 1980
Based in Nuneaton’s neighbouring town Rugby, we’re an independent family-run business specialising in plumbing, central heating and gas installations. With several of our team based out in Southam, we can respond quickly to boiler breakdowns and provide detailed boiler services at competitive prices. We’re also now proud to offer our local customers competitive finance options on new boiler and heating installations.
Engineer (Chris) arrived within agreed time slot and wore overshoes whilst inside property.
He carried out the service and explained what all the test instrument readings meant. As I was interested, he also took the time to explain the layout of various boiler components and how they operated.
I am very happy with work and will certainly use Custom Heat again.
I would recommend this company.
As always, Chris did a thorough and professional service of my old back boiler, to which I’m very attached ( along with my whole system ).
He gave me expert advice re a replacement part needed for my gas fire and I already have an appointment to replace this.
Long may the ‘Custom Heat’ business continue to thrive and prosper! They are SO efficient!
A happy customer
After much thought and pondering we decided on Custom Heat to do our boiler service and advise us regarding problems we were having with our shower system. Initially we had some reservation about who to engage, hearing about others negative encounters and from our own past experiences. From the first contact the company have acted professionally, allaying much of our anxiety and helping set a firm foundation for building confidence with them. Communication has been first rate throughout. The office have kept us fully informed of arrangements and costs and Chris the service engineer explained things thoroughly and at a level we could understand. There was no pressure to go with certain advise. Details were laid out before us and space given to enable us to make an informed choice. We have been happy with every aspect of our business with Custom Heat and will definitely be doing work with them again as and when needed. Thank you for a positive experience.
Radiator Leak at 7, Rowan Close, Binley Woods
We called you on Monday 20 November to report that one of the radiators you had installed some 5 years ago had started to leak. An engineer visited us on the same day and immediately advised us that the radiator had to be replaced. This work was done on the Friday afternoon of the same week. The work was done efficiently, with the engineer using dust sheets to prevent any spillage causing damage to a virtually brand new carpet. We are perfectly satisfied with the work carried out.
Had to wait a few days for an appointment but once the engineer came out he identified the problem very quickly. Part was ordered the next working day and work scheduled for a few days after that. Work not carried out yet but I anticipate it will be done efficiently and in a timely manner to my satisfaction. Looking forward to having hot water again!
Our Boiler Service
Dave Hadlow arrived on time on Tuesday morning to give our boiler its annual service. This was done with his usual quiet efficiency, and we then asked him whether a remote control could be fitted to manage the filling loop as both of us have reached the stage in life where crawling under the boiler to reach the tap has become less attractive. He said that it could be fitted and he would arrange for us to receive a quote. This has now happened and you now have our order for the work.
Two satisfied customers,
Brenda and Roy Cunningham
Possible leak on central heating system
Excellent service from Chris. He explained the possible causes of the problems I was having, advised when each was eliminated and let me know beforehand what additional costs were involved. We agreed a way forward before he left. Hoping the problem is now resolved but if not, I know what to do about it.
Custom Heat recently serviced by boiler. The Engineer was on time, was extremely polite, efficient and explained everything he had done and showed me the results of tests he had performed. I wouldn’t hesitate to recommend them and will certainly use them again.
- Annual Boiler servicing
- Domestic & Commercial
- Landlord Certificates
- Extra Cover warranty
- Only use genuine parts
- Gas, Oil & LPG breakdown
- On-the-spot repairs
- 12 month guarantee on parts
Plumbing & Installations
- Boilers & Power Flushing
- Full central heating
- Plumbing & Bathrooms
Meet our Nuneaton based Plumbers/Engineers
James is responsible for both servicing and repairing our customer’s boilers and heating systems.
Having been with us since 2007, Chris is responsible for all of the installation and service engineers.
Local Heating Tip
Customers often ask us whether you should set the thermostats individually on radiators or control them together from the main thermostat.
We believe it’s best to do both by turning down the radiators in rooms you use less often, and controlling the heat together in your main rooms and living space. This provides ideal comfort and economy.
Fully accredited, for your peace of mind